Public Safety Dispatcher

Military, Veterans and Diverse Job Seekers; San Francisco (CA); On-site; USD 85,000 - 110,000; Full time

Job summary

National Park Service is seeking a Public Safety Dispatcher to manage calls, operate dispatch systems, and coordinate response across law enforcement and emergency services.

Candidates should have experience in a fast-paced environment, be able to input data quickly, and operate NCIC/NLETS/CLETS and CAD systems. This role requires shift work and compliance with federal procedures.

Qualifications

• Experience in a high-pace public safety environment with quick decision making.
• Ability to operate multiple phone lines and radio equipment and input data.
• Experience collecting information from callers and entering it into systems.

Responsibilities

• Serve as dispatcher for complex public safety incidents and operations.
• Coordinate rescue, ambulance, and helicopter operations across agencies.
• Receive and evaluate emergency calls for service.
• Provide dispatch support to law enforcement activities.
• Monitor and relay information from NCIC, NLETS, and state networks.

Skills

Customer service in high-pace env

Operate multi-line telephones

Operate radio equipment

Knowledge of dispatch systems

Tools

NCIC/NLETS/CLETS

CAD systems

Records management systems

Alarm monitoring systems

Job description

The major duties of the Public Safety Dispatcher position include, but are not limited to, the following:

• Serves as a dispatcher for the US Park Police, applying in-depth knowledge of dispatch operating systems, databases, and equipment, as well as knowledge of dispatch policies and past practices to isolate and solve unusual and difficult technical problems.
• Performs dispatch and call taking services for a wide variety of complex public safety related incidents and operations.
• Coordinates rescue, ambulance, and helicopter operations, etc., of various agencies.
• Receives and evaluations emergency calls for service.
• Provides dispatch support to law enforcement activities.
• Queries & relays wants, warrants, drive and vehicle status, Be on the Lookout (BOL), and Attempt to Locate (ATL) information for law enforcement contact and investigations.
• Serves as a certified operator of National Criminal Information Network (NCIC), National Law Enforcement Communications System (NLETS), and state criminal information networks (i.e., ACCESS, TLETS, VCIN, etc). Accesses, analyzes, and utilizes information from a variety of national, state,
• Monitors a variety of alarm systems including intrusion, fire, robbery, panic, and maintenance related systems. Analyze alarms. Ensures appropriate response. Reports on alarm systems troubles.
• Assists law enforcement officers with investigations.

Requirements

Conditions of Employment

• Appointment subject to background investigation and favorable adjudication.
• Meet Selective Service Registration Act requirement for males.
• Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program.
• You will be required to submit to a drug test and receive a negative drug test result prior to appointment. In addition, this position is subject to random testing for illegal drug use.
• You will be required to wear a uniform and comply with the National Park Service uniform standards. A uniform allowance will be provided.
• You may be required to work on-call, evenings, weekends, holidays, overtime and shift work.
• If you are a new employee or supervisor in the Federal government, you will be required to complete a one-year probationary period.
• Must be able to obtain and maintain a Secret clearance.
• This position has been designated "Essential". In the event of severe weather conditions or other such emergency type situations the incumbent is required to report to work or remain at work as scheduled to support mission operations. You may be required to work on-call, evenings, weekends, holidays, overtime and shift work.
• Within 12 months of employment, you must be able to obtain and maintain required dispatching and emergency management certifications determined by locality selected. This may include National Criminal Information Network (NCIC), National Law Enforcements Communications System (NLETS), and State criminal information networks (i.e., ACCESS, TLETS, VCIN, etc.) , and/or Emergency Medical Dispatching (EMD).

To qualify for this position at the GS-06 grade level, you must possess all of the following minimum qualifications by close of the announcement:

EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-05 grade level in the Federal service (obtained in either the public or private sectors). This experience must include all of the following: Customer service based experience in a high-pace environment where the ability to make quick decisions is key; Operate multi-line telephones, computers or radio equipment to provide information; AND Collect information from callers and input into computer system.

To qualify for this position at the GS-07 grade level, you must possess all of the following minimum qualifications by close of the announcement:

EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-06 grade level in the Federal service (obtained in either the public or private sectors). This experience must include all of the following: Customer service-based experience in a high-pace environment where the ability to make quick decisions is key; Operate multi-line telephones, computers or radio equipment while inputting information collected from callers into computer systems; Operate public safety dispatch systems such as NCIC, NLETS, CLETS, or Computer-aided Dispatch (CAD) with limited supervision; AND Operate computer-based equipment to include, but not limited to alarm monitoring systems, records management systems, computer aided dispatch systems, message notification systems, and report writing systems.

To qualify for this position at the GS-08 grade level, you must possess all of the following minimum qualifications by close of the announcement:

EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-07 grade level in the Federal service (obtained in either the public or private sectors). This experience must include all of the following: Perform public safety dispatching (law enforcement. emergency medical, search and rescue, and fire) using personal computers and software programs to input data collected from callers; Independently operate public safety dispatch systems as: NCIC, NLETS, CLETS, or Computer-aided Dispatch (CAD); Operate computer-based equipment to include, but not limited to alarm monitoring systems, records management systems, computer aided dispatch systems, message notification systems, and report writing systems; and, Obtain information from incoming callers to disseminate during emergency situations.