Public Safety Dispatcher

US National Park Service; Homestead (FL); On-site; USD 42,000 - 70,000; Full time

Job summary

The National Park Service in Florida seeks candidates through an open continuous announcement for public safety dispatcher roles at GS-05 to GS-08 levels. Eligible applicants must meet the minimum qualifications and be able to perform dispatch, call-taking, and emergency response tasks using national systems.

This flexible, recruitment source helps fill vacancies as they arise across duty locations. Applicants should have relevant experience or education, with the ability to work in a

Qualifications

• One year of specialized experience at GS-04 or equivalent, or a degree, or a combination per the standard.
• Experience in public safety dispatch or call taking.
• Ability to operate national public safety systems (NCIC/NLETS/CAD).

Responsibilities

• Provide dispatch and call taking in a public safety setting.
• Coordinate emergency responses following agency protocols.
• Operate public safety computer systems and document communications.

Skills

Dispatch operations

Public safety policies

Call-taking

Emergency response

Education

Bachelor's degree or 4 years of education

Tools

NCIC

NLETS

CAD

Job description

THIS IS AN OPEN CONTINUOUS ANNOUNCMENT

This type of announcement provides the National Park Service with a readily available source of applicants when vacancies occur. Eligibility and qualifications will be verified when there is a vacancy for the location and grade for which you applied. Positions may be filled at one or more of the duty locations included in this announcement.

Qualifications

All qualifications must be met by the closing date of this announcement-12/31/2026-unless otherwise stated in this vacancy announcement.

To receive credit for experience, your resume MUST state either "full-time" (or "40 hours a week") or "part-time" with the number of hours worked per week to ensure proper crediting of specialized experience. Failure to adequately provide information needed to determine number of hours worked in each position may result in that time not being credited when evaluating qualifying experience. For periods of time that reflect military service, the DD-214(s) or Statement of Service is sufficient to meet the full and/or part-time hours requirement as the service dates will be reflected.

Minimum Qualification Requirements

To qualify for this position, you must meet the following minimum qualifications:

For the GS-05 level

Applicants must have one year of specialized experience equivalent to at least GS-04 grade level; OR A Bachelor's degree or 4 years of successfully completed education above high school (You must provide transcripts if qualifying based on education); OR Combinations of successfully completed post-high school education (in excess of the first 60 semester hours) and specialized experience. The education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university.

Examples of specialized experience are

Performing work that provides familiarity with public safety policies and procedures such as but not limited to
working as a security guard, law enforcement officer, or emergency responder (medical or search and rescue); Relaying information from callers using a multi-line telephone or multi-frequency radio system to initiate a response; Serving as a dispatcher for safety or non-safety services (i.e. perform dispatch functions on a fire, construction site, other).

For the GS-06 level

Applicants must have one year of specialized experience equivalent to at least the GS-05 grade level.

Examples of specialized experience are

Providing dispatch and/or call taking services, related to public safety (medical, law enforcement, search and rescue, fire or other emergencies/public safety related); Operating computer systems such as but not limited to National Criminal Information Network (NCIC), National Law Enforcement Telecommunications System (NLETS), Computer Aided Dispatch (CAD), or similar systems that aid in public safety dispatching to run queries and document communications.

For the GS-07 level

Applicants must have one year of specialized experience equivalent to at least the GS-06 grade level.

Examples of specialized experience are

Providing dispatch and call taking services in a communications center that provides public safety (medical, law enforcement, search and rescue, fire or other emergencies/public safety related) dispatch operation, in a complex environment (i.e. remote/urban environment, wildland fire, or other complex environments or situations); Coordinating responses to emergency incidents by initiating response of personnel and equipment according to agency protocols and providing communication and logistical support to responders; Operating computer systems such as but not limited to National Criminal Information Network (NCIC), National Law Enforcement Telecommunications System (NLETS), Computer Aided Dispatch (CAD), or similar systems that aid in public safety dispatching to run queries and document communications.

For the GS-08 level

Applicants must have one year of specialized experience equivalent to at least the GS-07 grade level.

Examples of specialized experience are

Providing dispatch and call taking services in a communications center that provides public safety (medical, law enforcement, search and rescue, fire or other emergencies/public safety related) dispatch operation, in a complex environment (i.e. remote/urban environment, serves more than one division, unit, jurisdiction, and/or agency, or other complex situations); Coordinating responses to emergency incidents by initiating response of personnel and equipment according to agency protocols and providing communication and logistical support to responders; Operating computer systems such as but not limited to National Criminal Information Network (NCIC), National Law Enforcement Telecommunications System (NLETS), Computer Aided Dispatch (CAD), or similar systems that aid in public safety dispatching to interpret information, run queries and document communications; Reviewing internal operating procedures and systems related to public safety to make recommendations for improvement; provide technical guidance, orientation, and training to new employees or lower level dispatchers.

Volunteer Experience

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

EXPLORE Act Veteran Hiring Pilot Program

The Department of the Interior has created a two-year Veteran Hiring Pilot as established by the Expanding Public Lands Outdoor Recreation Experiences (EXPLORE) Act that aims to expand employment opportunities for Veterans (and eligible transitioning Service Members). This position has been identified as EXPLORE Act Veteran Hiring Pilot eligible. The pilot supports DOI's conservation and resource management mission by connecting qualified Veterans with career opportunities across the Department. To learn more, visit https://www.doi.gov/veterans/explore-act.