Public Safety Dispatcher (Entry-Level)

City of San Bruno; San Bruno (CA); On-site; USD 60,000 - 76,000; Full time

Benefits offered by this job

CalPERS retirement

Vacation accruals

Bilingual incentive pay

Medical/dental/vision insurance

Life Insurance

Long-term disability

Home loan assistance

Flexible Benefit Plan

Tuition reimbursement

Job summary

The City of San Bruno Police Department is hiring entry-level Public Safety Dispatchers to handle emergency and non-emergency communications. Dispatchers operate on a 24/7 schedule, work with radio, telephone, and computer systems, and maintain confidential records and logs.

Ideal candidates will have strong typing ability, pass required tests (POST/CritiCall), and pursue service excellence in a team-focused environment within the City’s public safety mission.

Qualifications

• Background investigation required for employment.
• High school diploma or GED; college coursework preferred.
• Typing speed minimum with certificate and POST/CritiCall tests may be required.

Responsibilities

• Receives and transmits emergency and non-emergency radio and telephone traffic.
• Maintains and processes communications reports and radio logs.
• Operates dispatch console and CAD system to process information.
• Entries into RMS, CLETS, and NCIC with confidentiality.
• Supports clerical tasks and fingerprinting as needed.

Skills

Active listening

Multi-tasking

Decision making

High quality service

Team collaboration

Education

High school diploma or GED

College coursework preferred

Tools

C.A.D. System

RMS

CLETS

NCIC

Typing certificate

Job description

Join a department that cares about its Dispatchers and is LOVED by its community

Elevate your public safety career as a Dispatcher. Our mission at the San Bruno Police Department is to Ensure Peace, Provide Safety, and Build Community. We aim to realize this mission by taking good care of the people who work in our organization so that they can take good care of everyone else. We believe that the key to providing exceptional police services is consistently deploying strong, healthy, well-trained, emotionally intelligent human beings as San Bruno Police Dispatchers. As such, we have created a healthy, happy, fun working environment, focused on enabling each member of our team to use their employment to pursue the best possible versions of themselves.

City of San Bruno's Excellent Benefits

• CalPERS retirement formula Non-Safety: 2.7% @ 55 for classic members or 2% @ 62 for PEPRA members
• Annual accruals of vacation days based on years of service, holidays and sick days
• Opportunity for bilingual incentive pay up to 2.5%
• Medical, dental and vision benefits provided with employee contribution
• Life Insurance equal to one year’s annual salary provided at no cost
• Long-term disability insurance provided at no cost
• Home loan assistance program
• Section 125 Flexible Benefit Plan
• Tuition reimbursement

The Position

The San Bruno Police Department is recruiting for entry-level Public Safety Dispatchers. Public Safety Dispatchers are responsible for public safety dispatch and related records management activities. This position operates on a 24-hour, 365 days per year basis, and may be assigned to either a day, swing, or graveyard shift on a regular, rotational basis that includes nights, weekends, and holidays. Public Safety Dispatchers perform a wide range of duties involving radio, telephone, and computers, applying various procedures and codes. Dispatchers receive and transmit emergency and non-emergency telephone and radio traffic as well as process communication reports, records, and radio logs, while maintaining
a high level of confidentiality. Dispatchers may also support the Police Department by performing clerical tasks, training, assisting with fingerprinting, and being accountable for financial transactions. This position is integral in supporting the goals and objectives of the City and Police Department.

Examples of Duties

Essential Duties

• Receives and transmits emergency
  and non-emergency
  telephone and radio traffic.
• Maintains and processes a variety of communications reports, records and radio logs.
• Operates a dispatch console, uses Computer Aided Dispatch (C.A.D.) System and other computer programs to process information and records.
• Responsible for various Record Management System (RMS) entrie s, some of these include but are not limited to citations, warrants, subpoenas.
• Responsible for accurate and timely entries into the California Law Enforcement Telecommunication System (CLETS), as well as, the National Crime Information Center (NCIC).
• Maintains a high level of confidentiality.
• Performs collateral duties including a variety of related clerical tasks:
  records entry, assisting in fingerprinting and jail operations, which may include searching prisoners; and is accountable for handling cash, bond, and check transactions.
• Performs related duties and responsibilities as assigned.

Typical Qualifications

The ideal candidate will possess the ability to record and transmit information with speed and accuracy, "multi-task," make quick and sensible decisions, learn from constructive criticism, possess a high commitment to quality service, and participate in a team approach to law enforcement. In addition, candidates will have a successful track record of the following:

• Professional skill or knowledge using computer keyboard; skill or knowledge using radio, telephone, and computers.
• Active listening; conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message.
• Placing a high priority on the internal and external customer’s perspective when making decisions and taking action; Implementing service practices that meet the customers’ and own organization’s needs.
• Maintaining effectiveness when experiencing changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
• Ability to analyze and understand information gathered and follow the best course of action. Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions.
• Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others’ emotions and behavior.
• Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.
• Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks.
• Maintaining stable performance while handling stress in a manner that is acceptable to others and to the organization.

Minimum Qualifications

Must be able to pass an extensive background investigation.

Education

• Possession of a high school diploma or GED equivalent. Additional related college course work or degree preferred.

Experience

• At least one (1) year of related work experience requiring alertness and independent judgment, but no previous public safety dispatch experience is required.

Certificates and Licenses

• Must possess and maintain a valid California Driver’s License, Class C with a good driving record.
• Typing certificate issued within the last year verifying minimum typing speed of thirty-five (35) net words per minute with a maximum of nine (9) errors. Typing certificate must be submitted with application to be considered.
• Online typing certificate permitted with application; formal test will be administered to final candidate.
• Completion within the last year of the POST Entry Level Dispatcher Selection Test Battery with a preferred minimum score of 48 or above; or CritiCall Dispatch passing test results within a year of application date.
• Certificate must be submitted with application to be considered.

Supplemental Information

This is a continuous recruitment, and applications will be accepted on a continuous basis. This recruitment may close at any time without notice.

Reasonable Accommodations:

The City of San Bruno is an Equal Opportunity Employer (EOE) and provides equal employment opportunities without regard to race, color, ancestry, religion, creed, age, physical or mental disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by federal, state or local laws in its employment actions, decisions, policies and practices.

The City of San Bruno Human Resources Department will make reasonable efforts in the selection process to accommodate disabled applicants. Individuals with disabilities who would like to request an accommodation in the process must inform the Human Resources Department by the final filing date by emailing [e-mail].

Recruitment Contact

Contact phone: [phone]

Contact email: [e-mail]