Police Dispatcher - LATERAL

City of Redlands; Redlands (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Reimbursement

Vacation Leave

Sick Leave

Uniform allowance

Education Incentive Pay

Mobile Device Pay

Shift Differential

Job summary

City of Redlands is seeking an experienced Police Dispatcher to support public safety operations. The role emphasizes handling emergency calls, coordinating with field units, and maintaining calm and professional communications under pressure.

The position requires POST Dispatcher/Telecommunications certification, a high school diploma or equivalent, and one year of dispatch experience. The department supports a comprehensive benefits package and shift work.

Qualifications

• One year of experience in emergency services dispatching.
• Equivalent to a high school diploma; specialized training in emergency management and telecommunications operations.
• Possession of appropriate P.O.S.T. Dispatcher/Telecommunications certification.

Responsibilities

• Receive requests for police, fire, or other emergency services over the phone.
• Answer 911, alternate emergency, and business calls.
• Dispatch units in response to calls for service.
• Monitor radio frequencies and coordinate with field personnel.
• Operate police telecommunications equipment and CAD/teletype systems.

Skills

Emergency dispatching experience

Communication skills

Calm under pressure

Education

High school diploma or equivalent

Specialized training in emergency management and telecommunications operations

Tools

POST Dispatcher/Telecommunications Certification

Job description

Description

Are you an experienced Police Dispatcher looking to continue your career in a community-focused organization? Join our team and bring your knowledge, skills, and experience to an organization dedicated to serving and protecting the public. We are seeking dependable, motivated, and service-orientated professionals who are committed to public safety, teamwork, and providing excellent service to the community. This is an opportunity to build on your dispatching experience, contribute your expertise, and become part of a team where your skills make a meaningful difference every day.

Hiring Incentive

$7,500 HIRING INCENTIVE

Payment Schedule

• $3,000 paid at the time of hire
• $3,000 at successful completion of probation
• $1,500 at the end of two years of employment

Entry-Level Applicants

If you are interested in starting a career in police dispatching and do not meet the lateral qualifications, please apply through our Entry-Level Police Dispatcher recruitment here: Police Dispatcher

Applicants Must Be Actively Employed by Another POST-Certified Agency and Possess Appropriate P.O.S.T. Dispatcher/Telecommunications Certification

To be considered for the Police Dispatcher Lateral position, applicants must be actively employed by another POST-certified agency and possess the appropriate P.O.S.T. Dispatcher/Telecommunications certification.

Distinguishing Characteristics

Police Dispatcher – Lateral --Performs journey-level police dispatch duties with a high degree of proficiency, independence, and sound judgment. Demonstrates the ability to independently apply established procedures and exercise discretion in handling complex situations, with general supervision provided throughout the work.

Examples of Duties

• Receives requests for police, fire, or other emergency services over the phone;
• Answer 911, alternate emergency, and business calls;
• Screens incoming calls to determine necessity, priority, and type of response required;
• Monitors other agency radio frequencies to be aware of incidents elsewhere that may affect operations;
• Dispatches units in response to calls for service;
• Monitors all activities on the radio keeping constant communications with personnel in the field;
• Relays information and instructions to field personnel;
• Enters, updates, and retrieves information from the computer and teletype networks;
• Provides general information to the public;
• Refers calls to appropriate agencies;
• Calms angered, distraught, or frightened callers;
• Maintains calm in radio transmissions during hectic, tense, and dangerous situations;
• Calls public and private agencies including allied law enforcement, hospitals, tow companies, utilities, and City stand-by personnel;
• Operates the CLETS (California Law Enforcement Telecommunication System) to run registration checks on vehicles, property, wanted information, and driver's license status;
• Contacts other agencies and check for warrants on subjects;
• Operates a variety of public safety telecommunications equipment, computer aided dispatch system, and records management system;
• Monitors, surveillance cameras, and other miscellaneous equipment;
• Calls emergency service personnel;
• Occasionally dispatches for Animal Control;
• Makes recordings of telephone calls and radio transmissions when ordered;
• Acts as matron as necessary; and
• Perform other related duties as assigned.

Qualifications

Experience

• One year of experience in emergency services dispatching.

Education

• Equivalent to a high school diploma
• Specialized training in emergency management and telecommunications operations.

Licenses And Certificates

• Possession of appropriate P.O.S.T. Dispatcher/Telecommunications certification.
• Possession of an appropriate, valid California driver's license.

Special Requirements

Essential functions and duties require the following physical abilities and work environment:

• Ability to work in a standard office environment; ability to travel to different sites and locations;
• Regularly required to talk or hear. Required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• Occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds;
• Availability for shift work.

Supplemental Information

Benefits Associated With This Position Include

• Medical Insurance – City pays a premium of $900 up to $2,200 /month for employees and eligible dependents, depending on coverage level
• Dental Insurance – City pays monthly premium for employees and eligible dependents; 2 plans
• Vision Reimbursement – up to $300 per year
• Life Insurance - $25,000
• Accidental Death & Dismemberment - $25,000
• Deferred Compensation - $1560 per year
• Public Employees Retirement System (PERS)
• The City participates in Social Security
• Vacation Leave – 80 hours accrued in first year
• Sick Leave – 96 hours annually
• Clothing or Uniform allowance, depending upon position
• City contribution to a 401(a) plan: $870 or $1560 per year, depending upon assignment
• 14 Paid Holidays per year
• 2 Floating Holidays per year
• 20 hours of Additional Floating Holidays per calendar year
• Credit Union
• Employee Assistance Program
• Tuition Reimbursement Program - $5000 per fiscal year
• Education Incentive Pay – 3% for a Master's or Doctoral Degree
• Mobile Device Pay - $100 per month (for select positions)
• Shift Differential Pay - 5% (subject to the terms of the RCSEA MOU)
• Public Employees Retirement System (PERS) – 2% @ 55 for employees who are considered a "classic" member of Cal PERS or a current member of another California public retirement system who is hired on or before January 1, 2013;
• Public Employees Retirement System (PERS) – 2% @ 62 for an employee who becomes a "new" member of Cal PERS for the first time on or after January 1, 2013 (and who was not a member of another California public retirement system prior to that date.)