Public Safety Dispatcher - Emergency Response & 911 Ops

City of Wilmer; Texas; On-site; USD 42,000 - 64,000; Full time

Job summary

City of Wilmer in Wilmer, TX is seeking a Dispatcher to handle 911 and emergency communications. You will manage police, fire, and EMS requests, dispatch units, provide pre-arrival medical instructions, and operate CAD software.

The role requires stamina, accuracy, and the ability to multitask during high-stress situations. Minimum qualifications include a high school diploma or GED, TCOLE certification or ability to obtain, CPR/IAED certification or ability to obtain within a year, and a Class

Qualifications

• High School Diploma or G.E.D. required.
• Public Safety Dispatch experience preferred.
• CPR Certification and Emergency Medical Dispatch certification through IAED required or ability to be obtained within one year of hire.
• TX Telecommunicator License required or ability to be obtained within one year of hire.
• U.S. Citizenship required to obtain TCOLE certifications listed above.
• Two years data entry or customer service experience; or equivalent combination of education and experience preferred.
• Type 40 words per minute with 80% accuracy.
• Must pass a background check and drug screening.

Responsibilities

• Receive requests for police, fire, and EMS, dispatch and deploy units.
• Provide pre-arrival emergency medical instructions.
• Operate telecommunications equipment and entry data into CAD systems.
• Document activity and disseminate information to responders and personnel.
• Read and interpret locator tools and access information in systems.

Skills

Public Safety Dispatch

Typing 40 wpm

Communication skills

Multitasking

Education

High School Diploma or G.E.D.

TX Driver’s License, Class C

TCOLE Basic Telecommunicator Proficiency Certificate

Job description

City of Wilmer in Wilmer, TX is seeking a Dispatcher to handle 911 and emergency communications. You will manage police, fire, and EMS requests, dispatch units, provide pre-arrival medical instructions, and operate CAD software.

The role requires stamina, accuracy, and the ability to multitask during high-stress situations. Minimum qualifications include a high school diploma or GED, TCOLE certification or ability to obtain, CPR/IAED certification or ability to obtain within a year, and a Class