Emergency Communications Dispatcher

Automatic Data Processing, Inc.; Wilmer (TX); On-site; USD 25,000 - 39,000; Full time

Job summary

The City of Wilmer is seeking a Dispatcher to receive requests for police, fire, and EMS, dispatch public safety units, and provide pre-arrival medical instructions. This role requires calm, quick thinking and accurate data entry in a high-stress environment.

Responsibilities include operating E911 equipment, maintaining reports, and supporting responders across shifts, including holidays and weekends, with training opportunities within the Police Department.

Qualifications

• Must have strong communication skills for fast, clear information relay.
• Ability to read and interpret information accurately across multiple screens.
• Ability to work high-stress situations calmly and efficiently.
• Experience in public safety dispatch is preferred.

Responsibilities

• Receive requests for police, fire, and EMS and dispatch units.
• Provide pre-arrival emergency medical instructions when required.
• Operate E911 and multi-channel radio systems and maintain accurate records.

Skills

Public safety communications

Multitasking under stress

Verbal & written English

Data entry accuracy

Education

High School Diploma or G.E.D.

TCOLE Basic Telecommunicator Proficiency Certificate

TX Telecommunicator License

Job description

The City of Wilmer is seeking a Dispatcher to receive requests for police, fire, and EMS, dispatch public safety units, and provide pre-arrival medical instructions. This role requires calm, quick thinking and accurate data entry in a high-stress environment.

Responsibilities include operating E911 equipment, maintaining reports, and supporting responders across shifts, including holidays and weekends, with training opportunities within the Police Department.