Public Safety Dispatcher – Emergency Communications

Town of East Hartford; East Hartford (CT); On-site; USD 52,000 - 76,000; Full time

Job summary

Town of East Hartford is seeking a full-time Public Safety Telecommunication Operator to serve as the first point of contact in emergencies. The role requires calm under pressure, precise data entry, and the ability to route calls accurately within established procedures.

Responsibilities include receiving and processing emergency and routine calls, dispatching fire, police, and EMS units, and maintaining critical communications across town agencies.

Qualifications

• Experience operating multi-line telephone systems and radio consoles.
• Ability to follow procedures, document calls, and manage emergency communications.
• Knowledge of public safety terminology and dispatch procedures.
• Willingness to obtain required state certifications within specified timelines.

Responsibilities

• Receive and process emergency and administrative calls for fire, police, EMS, and related services.
• Operate consoles, route calls, and dispatch units using radio frequencies.
• Enter incident details into dispatch systems and maintain logs.
• Relay directions and information to field personnel and other agencies.
• Monitor equipment and maintain communication with callers and responders.
• Perform overtime work as required.

Skills

Multi-line phone systems

Radio consoles

Data entry accuracy

Clear communication

Active listening

Calm under pressure

multitasking

Problem solving

Attention to detail

Education

State Certification as Telecommunications Operator (within 1 year)

EMR certification desirable

Tools

CAD/Data systems (NCIC, DMV)

Connecticut COLLECT/NCIC familiarity

Job description

Town of East Hartford is seeking a full-time Public Safety Telecommunication Operator to serve as the first point of contact in emergencies. The role requires calm under pressure, precise data entry, and the ability to route calls accurately within established procedures.

Responsibilities include receiving and processing emergency and routine calls, dispatching fire, police, and EMS units, and maintaining critical communications across town agencies.