Public Safety Dispatcher – 911 Communications & Growth

McDowell County, NC; North Carolina; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Comprehensive training

Career progression

Leadership development

Certifications

Cross-training

Employee wellness

Job summary

McDowell County Emergency Services is seeking a motivated 911 Telecommunicator to join our public safety communications center in North Carolina. You will receive, prioritize, and dispatch emergency and non-emergency calls while delivering professional customer service to residents and visitors.

No prior emergency communications experience is required; you will receive comprehensive training and opportunities for competency-based advancement through Telecommunicator levels, with an emphasis on

Qualifications

• Excellent verbal and written communication skills.
• Demonstrate professionalism, integrity, and sound judgment.
• Ability to multitask and adapt in a fast-paced environment.
• Strong customer service and interpersonal skills.
• Be willing and able to complete required training and certifications.

Responsibilities

• Receiving and processing emergency and non-emergency calls for service.
• Providing emergency communications support for EMS, Law Enforcement, Fire/Rescue Services, and other public safety partners.
• Performing emergency and non-emergency radio communications.
• Utilizing Computer Aided Dispatch (CAD) and other communications technologies.
• Obtaining and communicating accurate and timely information during emergency incidents.
• Providing professional customer service during routine and emergency situations.
• Participating in required training, certifications, and professional development opportunities.
• Performing public safety support functions and other duties as assigned.

Skills

Verbal and written communication

Customer service

Multitasking

Calm under pressure

Professionalism

Tools

CAD system

Job description

McDowell County Emergency Services is seeking a motivated 911 Telecommunicator to join our public safety communications center in North Carolina. You will receive, prioritize, and dispatch emergency and non-emergency calls while delivering professional customer service to residents and visitors.

No prior emergency communications experience is required; you will receive comprehensive training and opportunities for competency-based advancement through Telecommunicator levels, with an emphasis on