Public Safety Dispatcher (5216C), University Police - #83592

University of California, Berkeley; Berkeley (CA); On-site; USD 57,253 - 76,319; Full time

Benefits offered by this job

Eligible for UC benefits

Job summary

A leading academic institution in California seeks a Public Safety Dispatcher to manage calls for assistance, coordinate with emergency services, and maintain communication systems. Candidates should have a high school diploma and complete specific dispatcher training. This full-time role offers a budgeted hourly range of $41.56 to $55.40, along with benefits and a commitment to equal opportunity employment.

Qualifications

• Must complete a POST-certified 120-hour Public Safety Dispatcher Basic Course within 12 months of hire.
• Pass either the POST Written Dispatch test or the CritiCall Dispatch test.
• Background investigation and medical examination required.

Responsibilities

• Receive and dispatch calls for assistance and information.
• Operate radio equipment to communicate with emergency services.
• Assess calls, assign resources, and track responses.
• Maintain automated and hard-copy records.

Education

High school diploma or equivalent certification

Job description

About Berkeley

At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom, and belonging makes this a special place for students, faculty, and staff. We are a world‑leading institution known for academic and research excellence, a diverse student body, and a commitment to equity and social justice. We provide support for professional development, employee resource groups, and inclusive communities that enhance learning and working environments.

Departmental Overview

The University of California Police Department supplies a full range of law‑enforcement services to support the academic and public‑service missions of the university. Serving a diverse community of more than 43,000 students and 14,000 faculty and staff, the department combines traditional policing with proactive educational, outreach, and crime‑prevention programs. We employ approximately 44 sworn peace officers, 70 full‑time civilian staff, and 75 part‑time students.

Position Summary

Under general supervision, incumbents receive and relay calls for assistance via telephone, radio, and computer terminal; answer or redirect calls for information; establish priority and dispatch emergency calls; monitor, acknowledge, and enter alarm data; monitor and respond to video displays; track and document all related activities; and maintain automated and hard‑copy records. Incumbents may also handle direct citizen requests and staff mobile and remote communications command posts during special events and emergencies.

Responsibilities

• Receive and dispatch calls for assistance and information; provide automated data search and entry; monitor alarm systems; document field unit activities and locations.
• Answer telephones, respond to analog and digital alarms, and operate two‑way, multi‑frequency radio equipment to communicate with police, emergency medical personnel, fire fighters, hazardous material teams, parking enforcement, community service officers, and civilian department employees.
• Assess the nature and priority of calls, assign resources, and track response and disposition on both hard copy and computerized media.
• Research and report automated and hard‑copy records; update local, state, and Federal criminal records; maintain confidentiality; develop training manuals and records; train and evaluate staff (training responsibilities reserved for designated trainers).

Required Qualifications

• Minimum qualifications include a POST‑certified 120‑hour Public Safety Dispatcher Basic Course completed within 12 months of hire, background investigation, oral‑communication evaluation, probationary period, and medical examination.
• Must pass either the POST Written Dispatch test or the CritiCall Dispatch test.
• High‑school diploma or equivalent certification, experience, and training.

Salary & Benefits

Budgeted hourly range: $41.56 – $55.40. This is a full‑time (40 hrs/week), career position eligible for UC benefits and paid biweekly.

How To Apply

Submit your resume and cover letter.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protective veteran status, or other protected status under state or federal law.