Dispatcher

Military, Veterans and Diverse Job Seekers; Riverside (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

The University of California, Riverside seeks a Public Safety Dispatcher to perform complex administrative work and manage information in computer systems and databases. This role requires POST coursework completion, strong English usage, and the ability to handle confidential situations in a fast-paced environment.

Candidates must pass a 35 wpm typing test, undergo a thorough background check and medical examination, and be willing to work weekends, holidays, and various shifts in a 24/7

Qualifications

• High school graduation equivalent; POST dispatcher course preferred.
• Prior experience performing complex administrative work with database access and entry.
• Ability to type accurately and draft professional correspondence.

Responsibilities

• Access and enter information into computer systems and databases.
• Draft and document correspondence for operations, policies, and procedures.
• Work in a 24-hour/7-day operation including weekends and holidays; use headset.

Skills

Typing 35 wpm

English proficiency

Education

High school diploma or equivalent

Tools

Computer systems

Public safety dispatch software

Job description

DegreeRequirement
Any combination equivalent to graduation from high school.Required
Recent completion of the POST Public Safety Dispatcher Course.Preferred

Experience

ExperienceRequirement
Minimum of 2 years of experience performing complex administrative work including accessing and entering information into computer systems and databases.Required
Prior experience working as a public safety dispatcher for a law enforcement agency or fire department .Preferred

Special Conditions

Special ConditionRequirement
The incumbent must also possess normal color vision, hearing and reaction times.Required
Satisfactory completion of a POST-certified, 80-hour Basic Complaint/Dispatcher course within 12 months of the date of hire.Required
Undergo a thorough background investigation.Required
Evaluation of oral communication skills.Required
The completion of a medical examination.Required
Public Driving Record and possess or ability to obtain within 30 days of appointment, a valid appropriate Class "C" California Motor Vehicle Operator's License.Required
Must be willing to work weekends, holidays, as well as days, graveyard and overtime shifts (hours outside standard Mon-Fri 8AM-5PM work hours).Required
The completion of 12 months' probation.Required
Must be able to pass a speed and accuracy typing test at 35 wpmRequired
Must be able to sit for long periods in a confined area and wear a headset.Required

Demonstrated skill in correct English usage, spelling, punctuation, and grammar; rapid and accurate typing; and independently drafting and documenting correspondence pertaining to the operations, policies, and procedures of the functional area.
Demonstrated ability handling difficult, sensitive and confidential situations tactfully; accessing and updating various indexes.
Demonstrated ability to perform effectively under conditions of fluctuating workload, high call volume, interruptions and competing priorities and requirements; utilize excellent interpersonal skills while working as part of a team and collaborating with colleagues; maintain cooperative working relationships;

model and promote the University's principles of community and commitment to diversity and inclusion; and work rotating shifts and/or holiday with changing days off in a 24-hour/7 day operation.

Preferred Qualifications

Proficient in the use of computers and computer applications, i.e., word processing, computer aided dispatch systems and Internet applications.
Knowledge of UCR campus locations.