Public Safety Dispatcher - 3rd Shift

Augustana College; Rock Island (IL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Retirement plan with generous company

Excellent paid time off/holiday

Tuition benefits for employees and the

Job summary

Augustana College in Rock Island, IL seeks a Public Safety Dispatcher to join a 24/7 team. You will answer calls, monitor alarms and cameras, and coordinate security responses to keep the campus safe.

The role requires a High School diploma or GED, excellent communication, and calm decision-making under pressure. The position includes competitive benefits and the opportunity to serve a close-knit college community.

Qualifications

• Excellent verbal and written communication skills and the ability to use Microsoft Office products to create written documents.
• Strong proficiency utilizing desktop PC’s (Personal Computers)
• Ability to remain calm during emergency and stressful situations.
• Ability to make decision with limited supervision and extreme time constraints.
• Ability to work with a diverse group of colleagues, students, and campus visitors.
• Ability to work efficiently with frequent interruptions.

Responsibilities

• Answers calls received at the switchboard. Route calls to the appropriate party and/or dispatch security officers.
• Monitors fire alarms, responding according to College policy and protocol. Monitors camera feeds.
• Calls in facilities service personnel and other Augustana employees for emergencies or as instructed.
• Answers emergency calls and notifies appropriate internal and external parties as specified by policy.
• Sends electronic notifications via E2 Campus system to alert campus community of safety concerns.
• Issues visitor and temporary parking passes. Check in contractors.
• Performs additional administrative support duties as requested.
• Other duties as assigned

Skills

Verbal communication

Written communication

Calm under pressure

Decision making under time pressure

Diversity and teamwork

Handling interruptions

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Augustana College is a nationally recognized college of the liberal arts and sciences dedicated to investing in engaged learning, maximizing student potential, and strengthening community partnerships - the guiding priorities of our Bold & Boundless Strategic Plan (2024-29). For our 2,500 students from all backgrounds, Augustana provides a transformative experience that integrates rigorous academics, hands-on learning and mentorship to prepare graduates for meaningful careers and lifelong success.

The college’s scenic, wooded campus is located in Rock Island, Illinois, part of the Quad-Cities metro area (pop. 470,000) along the Mississippi River, about a 3-hour drive from Chicago.

Employees at Augustana enjoy an excellent benefit package including medical, retirement, generous paid time off, tuition benefits for employees and their family members, and much more.

Job Title: Public Safety Dispatcher

Status: Non-Exempt, 12 month, Full Time

Wage Grade: 720

Reports To: Chief of Police

Overview

Provide dispatch services and additional support to College community. This position is part of a team that provides 24 hours per day, 7 days per week, 365 days per year coverage.

Job Duties

• Answers calls received at the switchboard. Based on information provided by the caller, route calls to the appropriate party and/or dispatch security officers to respond.
• Monitors fire alarms, responding according to College policy and protocol. Monitors camera feeds and reacts to situations as necessary.
• Calls in facilities service personnel and other Augustana employees for emergency purposes or as instructed.
• Answers emergency calls and notifies appropriate internal and external parties as specified by College policy and protocol.
• Sends electronic notifications via E2 Campus system to alert campus community of safety concerns.
• Issues visitor and temporary parking passes. Check in contractors.
• Performs additional administrative support duties as requested.
• Other duties as assigned

Education

High School Diploma or GED required.

Experience & Skills

• Excellent verbal and written communication skills and the ability to use Microsoft Office products to create written documents.
• Strong proficiency utilizing desktop PC’s (Personal Computers)
• Ability to remain calm during emergency and stressful situations
• Ability to make decision with limited supervision and extreme time constraints.
• Ability to work with a diverse group of colleagues, students, and campus visitors.
• Ability to work efficiently with frequent interruptions.

Travel

None

Physical Requirements

Must be able to lift 25 pounds on a frequent basis Also required is the ability to see, listen, hear, speak, read, bend, stoop, and use a computer and telephone to accomplish work outcomes.

Additional Requirements

This position requires a valid driver’s license. Successful candidates must complete a criminal background check.

Pay and Benefits

This position is budgeted to pay $15.45 per hour. We offer a competitive benefits package designed to support the needs of employees.

Full-time employees are eligible for a comprehensive range of benefits including:

• Medical, dental, vision insurance
• Flexible spending accounts or health savings accounts
• Life insurance, disability insurance, and supplemental insurance programs
• Retirement plan with a generous company contribution
• Excellent paid time off/holiday benefits
• Tuition benefits for employees and their family members
• Access to company facilities (gym, pool, health center, etc.)

Note

This job description is subject to change and is not designed to be a comprehensive listing of activities, duties or responsibilities that are required by the employee.

EEO Statement

Augustana is an Equal Opportunity Employer.

It is Augustana College's policy to provide equal opportunity to all qualified employees and applicants without regard to race, color, religion, gender, age, national origin, disability and any other category protected by federal, state or local law.