PT Dispatcher

Illinois Central College; East Peoria (IL); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

Paid time off

Holidays and floating holidays

Insurance benefits (medical, dental,视,

Job summary

Illinois Central College is seeking a PT Dispatcher at the East Peoria Campus. The role supports the Campus Police by monitoring dispatch equipment, LEADS, alarms, and building systems to maintain campus safety.

Responsibilities include relaying information, logging incidents, and coordinating with responders. Shift variations may occur across 1st, 2nd, and 3rd shifts.

Qualifications

• High school diploma or equivalent required.
• Completion of ICC Dispatcher Training Program.
• Experience in office, customer service, or call center environment.
• Typing speed of at least 40 WPM.
• Strong organizational and communication skills.
• Excellent interpersonal skills and ability to stay calm under pressure.
• Ability to work cooperatively with others.

Responsibilities

• Operate Campus Police Dispatch Center equipment and databases.
• Gather information from callers and relay to officers and staff.
• Log operations and incidents accurately.
• Monitor LEADS and report weather conditions as needed.
• Maintain and file reports, tickets, and records.
• Coordinate with agencies during emergencies.
• Monitor building systems and alarms; alert appropriate personnel.
• Distribute and log vehicle folders; perform routine clerical tasks.
• Support 24-hour service with flexible shifts.

Skills

Typing 40 wpm

Organizational skills

Verbal and written communication

Interpersonal skills

Composure under pressure

Customer service

Education

High school diploma or equivalent

Dispatcher Training Program completion

Tools

LEADS system

Job description

Position Title:

PT Dispatcher

Campus:

East Peoria Campus

Employment Type:

Classified, StaffPart time

Department:

Campus Police

Start Date:

Job Description:

Summary:

The Dispatcher is primarily responsible for monitoring and operating the College’s telecommunications equipment, building systems and alarms, and conveying necessary information to provide for a safe and secure campus environment.

Compensation for the Dispatcher is $17.90 - $20.58 an hour. The schedule for the PT Dispatcher may vary between 1st, 2nd and 3rd shift.

Essential Functions:

This list is meant to be representative, not exhaustive. Some incumbents may not perform all the duties listed while in other cases related duties may also be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Operate Campus Police Dispatch Center phone, radio, databases, computer systems, and other equipment.

2. Obtain and provide information from callers to officers, to Facilities Services personnel, other college departments, and other agencies according to department procedures.

3. Log information about department operations and incidents.

4. Monitor and operate Law Enforcement Agencies Data System (LEADS).

5. Maintain, distribute and file reports and items for Lost and Found.

6. Contact proper agencies, officials and personnel as required during emergency situations.

7. Observe weather monitor and LEADS terminal and report weather conditions as necessary.

8. Monitor fire alarm systems, campus security alarms, remote access, and other building systems and report information to appropriate personnel.

9. Maintain, distributeand file folders, records,reports and tickets as assigned.

10. Distribute and log vehicle folders.

11. Perform routine typing and clerical work as assigned.

12. Work varied and flexible shifts, hours, and days off as assigned, to provide 24-hour service.

13. Perform other duties as assigned.

Minimum Qualifications:

The requirements listed below are representative of the knowledge, skills and abilities required to satisfactorily perform the essential duties and responsibilities.

1. High school diploma or equivalent.

2. Successful completion of Illinois Central College Dispatcher Training Program.

3. Experience working in an office, customer service, or call center environment.

4. Strong typing skills, including the ability to type at least 40 words per minute.

5. Strong organizational skills.

6. Strong verbal and written communication skills.

7. Strong interpersonal skills, including the ability to establish and maintain cooperative and professional working relationships with others.

8. Maintain composure under stressful and adverse conditions.

Preferred Qualifications:

1. Experience working in dispatch or related communication, security, or law enforcement field.

2. Experience in monitoring and operations of building systems.

Illinois Central College offers a comprehensive benefit package for full-time employees, including:

paid time off;

11 paid holidays; 2 floating holidays

medical, dental, vision, life and long-term disability insurance;

tuition waivers for employee, spouse and dependent children;

on-site childcare center;

403(b) retirement plans; and

State University Retirement System pension plan.

To learn more about full-time health care benefits at ICC.