Student Success Program Assistant

Augustana College; Rock Island (IL); On-site; USD 25,857 - 32,318; Full time

Benefits offered by this job

Medical insurance

Dental/Vision

Tuition benefits

Retirement plan

Paid time off

Job summary

Augustana College in Rock Island, IL, seeks a Student Success Program Assistant to support the Learning Commons’ academic services and student outreach. You will greet students, coordinate tutoring and mentoring initiatives, and help run daily operations while building an inclusive, student-centered environment.

With a focus on staff coordination, early alert tracking, and web/social updates, this role offers a collaborative, mission-driven experience within a nationally recognized liberal arts

Qualifications

• Ability to manage multiple priorities accurately in a fast-paced environment.
• Excellent communication and interpersonal skills with diverse populations.
• Proficiency with Microsoft Office or Google Workspace; able to learn Starfish and related systems.
• Strong organizational and problem-solving abilities; anticipates needs.
• Commitment to an inclusive, student-centered environment.

Responsibilities

• Greet visitors and support students in the Learning Commons.
• Respond to emails and calls promptly.
• Oversee scheduling, room reservations and events.
• Assist with early alert tracking and Starfish workflows.
• Supervise and recruit student workers; payroll coordination.
• Maintain Learning Commons webpages and social media.

Skills

Multi-tasking

Communication skills

Office suites

Starfish familiarity

Budget software

Web content management

Organizational skills

Problem solving

Inclusive environment

Education

Associate’s degree

Tools

Starfish

Budget management software

Web content management tools

Virtual conference programs

Job description

Augustana College is a nationally recognized college of the liberal arts and sciences dedicated to investing in engaged learning, maximizing student potential, and strengthening community partnerships - the guiding priorities of our Bold & Boundless Strategic Plan (2024-29). For our 2,500 students from all backgrounds, Augustana provides a transformative experience that integrates rigorous academics, hands‑on learning and mentorship to prepare graduates for meaningful careers and lifelong success.

The college’s scenic, wooded campus is located in Rock Island, Illinois, part of the Quad-Cities metro area (pop. 470,000) along the Mississippi River, about a 3-hour drive from Chicago. At Augustana, we seek innovative and student‑centered professionals who are excited to contribute to our strategic goals of empowering students through engaged learning, leadership development and real‑world experiences.

Employees at Augustana enjoy an excellent benefit package including medical, retirement, generous paid time off, tuition benefits for employees and their family members, and much more.

Job Title: Student Success Program Assistant

Wage Grade: 730

Status: Non‑Exempt, full‑time, 12 month position.

Reports to: Associate Vice President of Retention and Student Success

Supervises: Student Workers

Overview: The Student Success Program Assistant in the Learning Commons plays a vital role in advancing student success at Augustana College. The Learning Commons is an integrated hub of academic support services —including Disability & Access Resources, the Reading/Writing Center, the STEM/Q Center, Student Success & Advising Services, and TRIO—designed to help every student maximize their potential. As the welcoming first point of contact, you will foster a supportive and inclusive environment for students seeking academic guidance, tutoring, and skill development. This role supports daily operations, manages program logistics, supervises student workers, coordinates communications, and assists professional staff and faculty in delivering high‑quality academic support.

This position is ideal for someone who enjoys variety, thrives in a collaborative environment, and finds satisfaction in helping others succeed. Successful candidates are warm, student‑centered, tech‑savvy, organized, detail‑oriented, proactive, and enthusiastic about working with a diverse student population.

Key Responsibilities

• Serve as the welcoming presence of the Learning Commons; greet visitors, answer inquiries, and ensure that all students feel included and supported.
• Respond to emails, phone calls, and service‑area questions promptly and professionally.
• Maintain an organized and efficient office environment; oversee scheduling, room reservations, and event logistics.
• Support student success initiatives by assisting with early alert tracking and follow‑up in Early Alert software (Starfish).
• Update Early Alert (Starfish) feature configuration as necessary, perform semester transition activities, ensure peer leaders, tutors, and coaches are configured for Learning Commons services, and collaborate with the Starfish technical lead in ITS to troubleshoot issues as they arise.
• Support Disability and Access Resources Testing Center as requested.
• Assist with new student Orientation and Registration processes.
• Support Augie Mentor Program as needed.
• Assist with peer leader, peer tutor and peer academic coach recruiting, hiring, and scheduling.
• Recruit, hire, train, and supervise student employees who serve as Learning Commons administrative support staff. Foster a positive and inclusive team culture among student employees and create a meaningful on‑campus work experience that builds professional skills.
• Coordinate payroll for student workers (peer academic coaches, peer leaders, peer tutors, and other Learning Commons staff).
• Facilitate departmental financial management, including P‑card reconciliation and invoice processing.
• Maintain standard operating procedures for key Learning Commons functions.
• Maintain and update Learning Commons webpages and social media to promote resources and events.
• Participate in Learning Commons staff meetings and contribute ideas to improve operations and student outreach.
• Assist with special projects, events, and student success initiatives as assigned.

Required Qualifications

• Demonstrated ability to manage multiple priorities in a fast‑paced environment with accuracy and attention to detail.
• Excellent communication and interpersonal skills; ability to work effectively with students, faculty, staff, and families from diverse backgrounds.
• Proficiency with Microsoft Office or Google Workspace, and comfort learning new systems such as Starfish, budget management software, virtual conference programs, and web content management tools.
• Strong organizational and problem‑solving skills; able to anticipate needs and propose solutions.
• Demonstrated commitment to creating an inclusive, student‑centered environment.

Preferred Qualifications

• Experience in student support in an educational setting.
• Experience supervising or mentoring student employees.
• Familiarity with accessibility/disability services, tutoring programs, or TRIO initiatives.
• Experience maintaining web content or managing departmental social media accounts.

Education: Associate’s degree or equivalent combination of education and relevant experience.

Pay and Benefits

This position is budgeted to pay $18.77 - $23.46 per hour, commensurate with experience and qualifications. We offer a competitive benefits package designed to support the needs of employees. Full‑time employees are eligible for a comprehensive range of benefits including:

• Medical, dental, vision insurance
• Flexible spending accounts or health savings accounts
• Life insurance, disability insurance, and supplemental insurance programs
• Retirement plan with a generous company contribution
• Excellent paid time off/holiday benefits
• Tuition benefits for employees and their family members
• Access to company facilities (gym, pool, health center, etc.)
• You can learn more about our benefit programs at our Benefits website.

Augustana is an Equal Opportunity Employer. It is Augustana College’s policy to provide equal opportunity to all qualified employees and applicants without regard to race, color, religion, gender, age, national origin, disability and any other category protected by federal, state or local law.

Note: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities are subject to change at any time with or without notice.