Dispatch Officer

College of Saint Benedict and Saint John’s University; Saint Joseph (MN); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

18 Paid Holidays Annually

Generous Vacation and Sick Leave

Life and Long-Term Disability Insurance

Tuition Remission for Eligible Dependents

Employer Contributions to a Retirement Plan

Employee Assistance Program

Job summary

A prominent educational institution in Minnesota seeks a Dispatch Officer responsible for coordinating emergency and non-emergency calls, managing building security, and supporting campus safety. Ideal candidates have experience in emergency dispatching, strong communication skills, and the ability to remain calm under pressure. This full-time position offers a competitive benefits package including health insurance and generous leave. Submit your application online to join a dedicated team committed to safety and community service.

Qualifications

• 2+ years of experience working as an emergency dispatcher or in a fast-paced, customer service environment.
• Relevant certifications like Emergency Medical Dispatcher (EMD) are highly valued.
• Ability to remain calm and composed in emergency situations.

Responsibilities

• Receive and dispatch emergency 911, fire, rescue, and security calls.
• Maintain detailed logs of emergency calls, actions taken, and outcomes.
• Ensure compliance with campus safety protocols and data security regulations.
• Maintain detailed logs of emergency calls, actions taken, and outcomes.
• Be available for emergency on-call response and assist with walk-ins and customer service.
• Train, schedule, and supervise student officers; assist with hiring of officers and staff.

Skills

Communication skills

Decision-making

Problem-solving

Customer service

Teamwork

Flexibility

Discretion/confidentiality

Emergency dispatch knowledge

Education

High school diploma or equivalent

EMD/telecommunicator certification (valued)

Tools

Emergency dispatch software

Radio communication systems

CCTV/alarm systems experience

Job description

Overview

Talent Acquisition Coordinator at College of Saint Benedict and Saint John’s University

The Life Safety Services at Saint John's University (SJU) and Campus Security departments at the College of Saint Benedict (CSB) invite applications for a full-time (1.0 FTE), benefit-eligible position of Dispatch Officer.

$1,000 sign-on bonus valid through August 31, 2025. Terms applied to sign-on bonus can be provided by hiring manager.

The Dispatch Officer is responsible for receiving and coordinating responses to both emergency and non-emergency calls from students, employees, and visitors. These calls may include medical emergencies, fire alarms, reports of suspicious activity, and a wide range of campus-related concerns. The dispatcher evaluates incoming information and communicates with the appropriate departments or personnel to ensure timely and effective response. In some cases, the dispatcher may also coordinate with local emergency services to facilitate emergency or non-emergency support. In addition to dispatch duties, this position includes administrative responsibilities such as managing building key card access, assisting with campus identification services for students and employees, and monitoring the campus-wide surveillance system.

Why Join Us?

The College of Saint Benedict and Saint John’s University offer a competitive and comprehensive benefits package for full-time employees, including:

• Health, Dental, and Vision Insurance
• 18 Paid Holidays Annually
• Generous Vacation and Sick Leave
• Life and Long-Term Disability Insurance
• Tuition Remission for Eligible Dependents
• Employer Contributions to a Retirement Plan
• Employee Assistance Program with access to free or discounted counseling, legal guidance, financial coaching, and more

Join a committed team dedicated to safety, community, and service in a supportive and values-driven work environment.

To learn more about our benefits, visit mycsbsju.edu/jobs.

Institutional Inclusion Visioning Statement

The College of Saint Benedict (CSB) and Saint John’s University (SJU) believe that an excellent liberal arts education requires an understanding and appreciation of cultural difference and that everyone deserves to feel safe and morally valued. To that end, we will challenge our own practices and systems. Our commitment to an inclusive environment will be incorporated into all decision-making processes. We dedicate ourselves to cultivating an equitable, inclusive community founded on respect for all persons.

CSB and SJU offer competitive salaries and a comprehensive benefits program (click the benefits tab above the position summary section to view more information). For further information regarding our institutions, visit CSBSJU.

The posted wage represents CSB and SJU's good faith estimate of likely compensation at the time of posting. Actual pay will be dependent upon several factors, including the candidate's experience, qualifications, and skills, and may fall outside of the range indicated.

Responsibilities

Dispatch

• Receive and dispatch emergency 911, fire, rescue, and security calls; monitor and operate Code Blue, fire, burglar, CCTV, and alarm systems.
• Coordinate emergency response efforts with campus security, EMTs, fire department, facilities, and student affairs as necessary.
• Provide support to callers during emergencies, offering reassurance and basic instructions as needed.
• Maintain detailed logs of emergency calls, actions taken, and outcomes.
• Be available for emergency on-call response, assist with walk-ins, and provide professional customer service.
• Conduct and document code blue/elevator phone checks and report maintenance issues to appropriate departments.
• Maintain and update the dispatch manual, safety procedure protocols, and equipment readiness.

Administrative

• Ensure compliance with campus safety protocols, confidentiality, and data security regulations.
• Perform clerical and administrative duties such as scheduling, data entry, fingerprinting, and report preparation.
• Manage ID production, card access, and alarm systems, including access levels, billing, and coordination with campus partners.
• Maintain vehicle data and manage parking ticketing, billing, and appeals processes.
• Issue Ground Use Permits for camping, fishing, watercraft use, and other designated campus activities.
• Oversee the Weapons Vault check-in/check-out process and manage lost and found property.
• Train, schedule, and supervise student officers; assist with hiring processes for officers and staff.

Other

• Train, schedule, and supervise student officers; assist with hiring processes for officers and staff.
• Assist with patrol duties during large events, traffic control, medicals, or as needed.
• Testify at judicial proceedings as required.
• Attend required trainings and departmental meetings.
• Perform related duties as assigned.

Qualifications

• High school diploma or equivalent.
• Minimum of two years of experience working as an emergency dispatcher, or equivalent experience in a fast-paced, customer service environment. Relevant certifications such as Emergency Medical Dispatcher (EMD), telecommunicator I/II or similar are highly valued.
• Excellent communication skills, both written and verbal, and the ability to communicate clearly and concisely in stressful situations.
• Strong decision-making and problem-solving skills with the ability to think critically and make quick, informed decisions under pressure.
• Ability to remain calm and composed in emergency situations and to provide clear and concise instructions to callers.
• Proficiency with computer systems, including office software and emergency dispatch software. Experience with radio communication systems and other dispatch technology is preferred.
• Ability to work independently and as part of a team to ensure a cohesive and effective emergency response.
• Ability to maintain confidentiality and discretion when handling sensitive information.
• Commitment to providing excellent customer service to all members of the campus community and guests.
• Ability to work a flexible schedule, including nights, weekends, holidays, and rotating shifts. Scheduling is subject to change at any time to accommodate the needs of the institutions.

PHYSICAL REQUIREMENTS:

• Requires working at a computer for extended periods, including typing, reading from a screen, and using various software programs essential for the role.
• Occasionally required to lift or move items up to 25 pounds.

TRAVEL REQUIREMENTS:

• Occasional travel between the campuses of the College of Saint Benedict and Saint John’s University.
• Other travel for training or other purposes may also be occasionally required.

To Apply

Applications are accepted online by clicking on "Apply." Candidates are asked to complete the application form and submit a cover letter and resume.

If you require an accommodation to participate in the CSB and SJU hiring process, please contact Human Resources at [phone] or [e-mail].

It is the policy of CSB and SJU to conduct a pre-employment background check. An offer of employment is contingent upon a successful background check. The College of Saint Benedict and Saint John's University also utilizes E-Verify as part of its onboarding process to confirm work authorization.

The College of Saint Benedict and Saint John's University are Affirmative Action/Equal Opportunity Employers.

Application note

There is no additional information about other positions within this description, and the following sections that appeared at the end of the original text have been removed to maintain focus on this role.