Public Safety Dispatcher — 24/7 Telecommunicator

National Public Safety Careers; Rockford (IL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional development

Job summary

National Public Safety Careers is seeking qualified Public Safety Dispatchers and Telecommunicators to join American agencies in Rockford, IL. This role combines communication, technology, and decisive action as you handle calls, dispatch responders, and coordinate emergency information.

Candidates must have strong typing, active listening, clear communication, and the ability to manage multiple tasks under pressure.

Qualifications

• High school diploma or equivalent required; certifications vary by jurisdiction.
• Requires accurate typing, active listening and clear communication under pressure.
• Ability to switch between tasks while maintaining accuracy.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Maintain accurate records and follow information-security requirements.

Skills

Typing

Active listening

Clear communication

Multitasking

Education

High school diploma

Tools

CAD software

Radio systems

Telephone systems

Mapping software

Job description

National Public Safety Careers is seeking qualified Public Safety Dispatchers and Telecommunicators to join American agencies in Rockford, IL. This role combines communication, technology, and decisive action as you handle calls, dispatch responders, and coordinate emergency information.

Candidates must have strong typing, active listening, clear communication, and the ability to manage multiple tasks under pressure.