Public Safety Dispatcher — 24/7 Emergency Communications

Massachusetts Department of Public Health; Edgartown (MA); On-site; USD 46,000 - 56,000; Full time

Job summary

Public Safety Dispatcher at Dukes County Sheriff’s Office on Martha’s Vineyard dispatches 911 and non-emergency calls, coordinating police, fire and EMS response to incidents. The role requires calm decision-making, strict attention to detail and ability to work varied shifts in a 24/7 public safety environment.

Ideal candidates hold a High School diploma (two years college preferred) with basic computer and typing skills; completion of the Massachusetts Telecommunicator Dispatch Academy and EMD

Qualifications

• High School diploma required; two years college preferred.
• Basic computer knowledge and typing skills.
• Criminal Justice, medical experience helpful, but not required.
• Attend and successfully complete a five (5) week Massachusetts Telecommunicator Dispatch Academy.
• Attend and successfully complete a one (1) week Emergency Medical Dispatch certification course.
• Must obtain CJIS certification within six (6) months of hire.
• Maintain certification as required for E911, EMD, CPR and CJIS.

Responsibilities

• Monitors, answers and prioritizes all received emergency 911 and non-emergency calls.
• Prioritizes and dispatches to police, fire, EMS, and other public safety personnel, via radio and/or telephone, all received complaints, emergencies, and alarms.
• Facilitates communications among police, fire, and EMS personnel during emergencies.
• Provides medical instructions via a certified Emergency Medical Dispatch (EMD) system to callers in need of emergency medical assistance.
• Documents and maintains accurate and detailed records, logs and other pertinent information.
• Enters all criminal warrants into the LEAPS/NCIC system for island law enforcement agencies; maintains log of LEAPS queries.

Skills

Typing

Data entry

Record keeping

Education

High School diploma

Two years college preferred

Tools

CAD

RMS

NIMS/ICS

E9-1-1 system

Job description

Public Safety Dispatcher at Dukes County Sheriff’s Office on Martha’s Vineyard dispatches 911 and non-emergency calls, coordinating police, fire and EMS response to incidents. The role requires calm decision-making, strict attention to detail and ability to work varied shifts in a 24/7 public safety environment.

Ideal candidates hold a High School diploma (two years college preferred) with basic computer and typing skills; completion of the Massachusetts Telecommunicator Dispatch Academy and EMD