Public Safety Dispatcher — 24/7 Emergency Communications

Northeastern University; Boston (MA); On-site; USD 37,000 - 53,000; Full time

Job summary

Northeastern University in Boston, MA is seeking a Police Dispatcher to join the enhanced Communications Center. The position supports public safety by handling calls, dispatching resources, monitoring alarms, and coordinating across systems 24/7.

Candidates should have a high school diploma or GED, a valid US driver’s license, and be able to obtain CJIS and APCO certifications within six months. The role requires strong multitasking, calm judgment, and excellent communication.

Qualifications

• High School Diploma or GED equivalent
• One or more years of relevant experience
• A valid U.S. Driver’s License
• CJIS certification within six months of hire
• APCO certification within six months of hire
• Candidates must pass a criminal background check
• Candidates will be subject to a drug test and psychological exam
• Must currently possess, or must achieve within first three months; CPR (BLS/HCP) certification

Responsibilities

• Receive emergency and non-emergency telephone calls
• Determine the nature, location, and priority of requests and dispatch appropriate resources in accordance with established procedure
• Enter, update, and retrieve information from a variety of computer systems
• Disseminate mass emergency notification alerts when necessary
• Monitor radio traffic, security alarms, fire alarms, and video security cameras
• Provide referral services and victim resources
• Research, collect, analyze, document, and disseminate public safety intelligence
• Undergo initial training and maintain knowledge through continuing education
• Other duties as assigned

Job description

Northeastern University in Boston, MA is seeking a Police Dispatcher to join the enhanced Communications Center. The position supports public safety by handling calls, dispatching resources, monitoring alarms, and coordinating across systems 24/7.

Candidates should have a high school diploma or GED, a valid US driver’s license, and be able to obtain CJIS and APCO certifications within six months. The role requires strong multitasking, calm judgment, and excellent communication.