Emergency Communications Specialist

NU USA Northeastern University; Boston (MA); On-site; USD 37,000 - 53,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Northeastern University in Boston is seeking Police Dispatchers to join the enhanced Communications Center, supporting public safety, emergency management, and intel gathering. You will handle calls, monitor alarms, and coordinate resources 24/7 with a focus on calm, decisive, and courteous service.

Applicants should have a high school diploma or GED, a valid US driver’s license, and certifications (CJIS and APCO) within six months. A thorough background check and drug test are required.

Qualifications

• High School Diploma or GED required.
• One or more years of relevant experience.
• Valid U.S. Driver’s License.
• CJIS and APCO certifications within six months of hire.
• Candidates must pass criminal background check, drug test, and psych exam.
• CPR (BLS/HCP) certification within first three months.

Responsibilities

• Receive emergency and non-emergency telephone calls.
• Determine nature, location, and priority of requests and dispatch resources.
• Enter, update, and retrieve information from computer systems.
• Disseminate mass emergency notification alerts when necessary.
• Monitor radio traffic, security and fire alarms, and video cameras.
• Provide referral services and victim resources.
• Research, collect, analyze, and disseminate public safety intelligence.
• Undergo initial training and maintain knowledge through continuing education.
• Other duties as assigned.

Skills

Multi-tasking

Calm under pressure

Verbal communication

Written communication

Computer skills

Team oriented

Education

High School Diploma or GED

Driver's License (US)

CPR (BLS/HCP) certification

CJIS certification within six months

APCO certification within six months

Job description

Northeastern University in Boston is seeking Police Dispatchers to join the enhanced Communications Center, supporting public safety, emergency management, and intel gathering. You will handle calls, monitor alarms, and coordinate resources 24/7 with a focus on calm, decisive, and courteous service.

Applicants should have a high school diploma or GED, a valid US driver’s license, and certifications (CJIS and APCO) within six months. A thorough background check and drug test are required.