Public Safety Dispatcher - 24/7 Emergency Calls

County Emergency Communications; Cherry (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

County Emergency Communications in Cherry, IL, seeks 911 Emergency Dispatchers to connect callers with police, fire, or medical responders according to agency procedures. You may receive emergency and nonemergency calls, confirm incident details, and coordinate resources across multiple systems.

Applicants should stay calm, pay attention to details, and work under pressure. A high school diploma is commonly required, with some agencies hiring entry-level applicants or requiring certifications.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants; others require experience or certifications.
• Typing, listening, clear speech, and basic computer proficiency are useful skills.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess priority using agency procedures.
• Enter incident information into CAD systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training and certification.
• Maintain accurate records and protect confidentiality.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma

Tools

CAD systems

Job description

County Emergency Communications in Cherry, IL, seeks 911 Emergency Dispatchers to connect callers with police, fire, or medical responders according to agency procedures. You may receive emergency and nonemergency calls, confirm incident details, and coordinate resources across multiple systems.

Applicants should stay calm, pay attention to details, and work under pressure. A high school diploma is commonly required, with some agencies hiring entry-level applicants or requiring certifications.