Public Safety Dispatcher - 24/7 Critical Communications

Wisconsin Counties; Wisconsin; On-site; USD 50,000 - 65,000; Full time

Job summary

Wisconsin Counties is seeking a dedicated 911 dispatcher to support Door County’s emergency response infrastructure by operating critical communications equipment to dispatch police, fire, and EMS. Work is performed in a 24/7/365 communications center, including nights, weekends, and holidays.

You will prioritize calls, dispatch personnel via radio and CAD, verify locations, and maintain accurate real-time documentation while staying calm under pressure.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license.
• Type at least 31 words per minute.
• Ability to obtain CPR certification within 6 months.
• Must obtain TIME System certifications within 1 year.
• Complete 911 dispatch field training within 6 months.

Responsibilities

• Receives and routes emergency and non-emergency calls; prioritizes urgency.
• Dispatches law enforcement, fire, or EMS via radio per regulations.
• Communicates with callers to gather information and provide instructions.
• Monitors incidents and relays updates with real-time documentation.
• Verifies locations using mapping tools to guide responders.
• Maintains TIME System entries (warrants, orders, missing persons).
• Handles teletype and inter-agency messaging, including NWS coordination.
• Participates in mandatory training to stay certified and updated.
• Maintains records and logs per departmental procedures.

Skills

Communication

Multitasking

Problem solving

Technical proficiency

Emotional resilience

Attention to detail

Education

High school diploma

Valid driver's license

Typing 31 WPM

CPR certification within 6 months

TIME System certifications within 1 year

911 dispatch training within 6 months

Tools

Radio systems

Computer-aided dispatch (CAD)

TIME System

Geographic mapping tools

Job description

Wisconsin Counties is seeking a dedicated 911 dispatcher to support Door County’s emergency response infrastructure by operating critical communications equipment to dispatch police, fire, and EMS. Work is performed in a 24/7/365 communications center, including nights, weekends, and holidays.

You will prioritize calls, dispatch personnel via radio and CAD, verify locations, and maintain accurate real-time documentation while staying calm under pressure.