PUBLIC SAFETY DISPATCHER

City of Sachse; Sachse (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dedicated team in a fast-paced environment as a Telecommunicator, where you will play a crucial role in emergency response. This position involves answering and dispatching calls for police, fire, and medical services, ensuring the safety and well-being of the community. With opportunities for competitive pay and additional incentives for certifications, this role offers a rewarding career path. If you thrive under pressure and have a passion for helping others, this is the perfect opportunity to make a significant impact in your community while developing your skills in a supportive environment.

Benefits

Hiring Incentive for TCOLE Certified

Hiring Incentive for Noncertified Applicants

Competitive Lateral Pay Opportunities

Certification Pay

Bi-Lingual Pay

Qualifications

• High School diploma or equivalent and one year of dispatch experience required.
• TCOLE Telecommunicators Certification within one year of hire is necessary.

Responsibilities

• Answer incoming emergency and non-emergency calls by telephone or radio.
• Dispatch calls for service to police, fire, and medical personnel.
• Maintain status and awareness of police units and monitor alarms.

Skills

Emergency Communication

Typing Skills

Knowledge of Police Procedures

Stress Management

Radio Operation

Effective Communication

Education

High School Diploma or Equivalent

TCOLE Telecommunicators Certification

Tools

Personal Computer

Radio Equipment

Teletype Machine

Job description

Hiring Range: $24.56/Hour - $33.43/Hour

Candidates with current TCOLE Telecommunicators License are PREFERRED.

Competitive Lateral Pay Opportunities

Certification Pay

Bi-Lingual Pay

Hiring Incentive

TCOLE Telecommunicator Certified: $5,000

Noncertified Applicants: $3,000

The schedule for this position requires the ability to work 12-hour shifts which include nights, weekends, and holidays.

Under general supervision, receives, screens, and dispatches calls for service for police, fire, and medical services.

The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by incumbent(s) in this position. Incumbent(s) may not be required to perform all duties in this description and may be required to perform position-related tasks other than those specifically listed.

Essential Job Functions:

1. Answers incoming emergency and non-emergency calls by telephone or radio.
2. Prioritizes calls for service and determines appropriate personnel to respond.
3. Dispatches calls for service to available officers, fire department, or medical personnel by radio and pager.
4. Maintains status and awareness of police units and monitors alarms.
5. Provides detailed call information to Police Officers as needed.
6. Contacts neighboring law enforcement agencies for additional support or to relay pertinent information regarding incidents.
7. Routes non-emergency telephone calls to employees or prepares messages.
8. Enters incident information into records management system.
9. Prepares a variety of reports regarding calls received and response taken.
10. Confirms outstanding warrants for other agencies and clears active warrants as directed.
11. Performs inquiries and criminal history checks for Police Officers through NCIC, TCIC, and NCTCIC.
12. Enters stolen property, missing or wanted persons, and protective orders into NCIC/TCIC.
13. Sends teletypes to other agencies for warrant confirmations or general information.
14. Completes semi-annual evaluations to retain TCOLE license.
15. Accepts payments for alarm permits, animal registrations, and prisoner release and issues receipts.
16. Performs other related duties as assigned.

Required Education, Experience, and Certifications:

1. High School diploma or equivalent, and one (1) year dispatch experience; or equivalent combination of education and experience.
2. Must pass a post-offer pre-employment drug screening and Criticall test.
3. Requires Basic Telecommunicators Certification through TCOLE within one (1) year of hire. Candidates with current TCOLE Telecommunicators License are preferred.
4. May be required to acquire additional certification.

Required Knowledge and Skills:

1. Knowledge of equipment utilized in police communications including radio, telephone, and dispatch equipment.
2. Knowledge of personal computers and related hardware and software.
3. Knowledge of police patrol procedures.
4. Knowledge of or ability to learn City geography.
5. Skill in working under pressure in emergency and stressful situations.
6. Skill in typing accurately at a minimum speed of 35 words per minute.
7. Skill in obtaining information from hostile or emotional citizens.
8. Skill in operating a base radio station and utilizing radio codes and call letters.
9. Skill in effective oral and written communication.

Environmental Factors and Conditions/Physical Requirements:

1. Work is performed in a fast-paced, high-volume call center environment with long periods without breaks.
2. May be subject to repetitive motion such as typing and vision to monitor.
3. May be subject to angry or distraught citizens.

Equipment and Tools Utilized:

Equipment utilized includes personal computer, copier, fax machine, standard office equipment, teletype machine, radios, 911-telephone system, and dictaphone.