Public Safety Dispatcher

Bedford Public Library; Bedford (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a vital community service role at a forward-thinking library, where you will be the first point of contact for emergency and non-emergency calls. This position requires exceptional multitasking abilities and effective communication skills, ensuring that every call is handled with professionalism and care. You will work with advanced dispatch systems and collaborate with various emergency services to provide timely assistance. Ideal for those looking to make a meaningful impact in their community, this role offers a dynamic work environment where every day brings new challenges and opportunities to serve the public. If you are ready to contribute to a safer community, this is the perfect opportunity for you!

Qualifications

• Basic knowledge of dispatch systems and relevant equipment is essential.
• Ability to multi-task and maintain composure under pressure.

Responsibilities

• Answer incoming 911 and non-emergency calls, dispatching appropriate units.
• Record calls and maintain accurate documentation in databases.

Skills

Computer-aided dispatch system

Multi-tasking

Keyboarding (35 wpm)

Communication skills

Basic math skills

Problem-solving

Education

High school diploma / GED

Tools

911 phone system

Voice recording system

Paging software

Weather siren software

Job description

Receives calls from the public and other agencies concerning complaints, crimes, police emergencies and non-emergencies, Fire/EMS, and other calls for service. Dispatches orders to appropriate police radio patrol units, Fire/EMS and other personnel. Fulfills job function by performing the following duties. This position requires working shift hours.

1. Answers incoming 911 and non-emergency phone calls.
2. Answers phones in a timely courteous and professional manner.
3. Gather accurate information from callers and maintain contact with callers when necessary to obtain in-progress information.
4. Relays instructions or questions from remote unit and comprehend radio traffic received from units and disperse information to units in a clear, concise and understandable manner.
5. Record calls, broadcasts and complaints received; check for hazard indicators, previous calls and alarm permits, forward information to appropriate personnel; input CAD entries and log teletype information following established guidelines.
6. Coordinates all Police, Fire/EMS, and other emergency requests, relaying instructions to radio unit concerned.
7. Prioritizes calls following established guidelines, dispatches appropriate units to calls for service, promptly notifies appropriate supervisor of delayed response to calls for service, and practices proper radio protocol.
8. Transmits and receives messages between divisions of own agency and other law enforcement agencies; coordinates and relays information, in a timely manner, to other divisions and agencies as needed; notifies appropriate supervisors of unusual situations promptly; and follows established guidelines regarding MDC usage.
9. Enters information into computer databases ensuring documentation is completed in a timely manner with minimal errors.
10. Makes inquiries and retrieves information from statewide and in-house computer databases.
11. Enters, confirms, and removes warrants into/from computer databases for Municipal Court and C.I.D. Completes required paperwork associated with the warrants.
12. May perform other assignments and handle special projects as required.
13. Regular and timely attendance is required as well as the ability to get along with others in a professional and cordial manner.
14. Considered as Essential Personnel and required to work scheduled shift regardless of weather conditions.

KNOWLEDGE, SKILLS AND ABILITIES

• Basic knowledge of computer-aided dispatch system, operation and utilization of the computerized database, 911 phone system, voice recording system, paging software, weather siren software and other relevant equipment utilized by this position.
• Demonstrated ability to multi-task through applicant dispatch testing.
• A minimum keyboarding speed of 35wpm required.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.
• Ability to perform these operations using units of American money.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

High school diploma / GED and no experience required.

Valid Texas Driver's License.

Must have certification in Public Safety Telecommunications or be able to obtain certification.

Must have TCIC/NCIC certification or be able to obtain within 6 months from date of hire.

Must be able to successfully pass recertification for TCIC/NCIC every two years.

Must successfully pass state licensing exam (effective January 1, 2014).

About the company

The Community's front porch...for learning, for leisure, for life! www.bedfordlibrary.org | This page is not open to citizen postings & is not to be used as notification to the City of an emergency. Please contact 9-1-1 in the case of an emergency.