Public Safety Dispatcher

Charleston County Government; Goose Creek (SC); On-site; USD 33,000 - 44,000; Full time

Job summary

Charleston County Government is seeking a qualified Peer Support Program Coordinator to lead the Peer Support Team within the ECC and, as needed, other Public Safety Directorate departments. The role requires overseeing education, procedures, and interdepartmental communication to support responders in crisis.

The incumbent will manage program administration, ensure ongoing training, and evaluate program effectiveness, while coordinating Critical Incident Stress Management responses with

Qualifications

• Must be at least 18 years old.
• High School Diploma or GED required; Bachelor’s Degree in Social Work, Human Services, Public Administration preferred.
• Minimum of two years as a Peer Support Team member in a public safety environment.
• Must possess a current NCIC certification or obtain and maintain certification within six months of hire date.
• Must have no felony convictions; misdemeanors will be evaluated on a case-by-case basis.
• Pass a background investigation including driving record, employment history, education, and training verification.
• Pass a pre-employment physical and psychological evaluation.
• Must be able to demonstrate proficiency in Microsoft 365.
• Must possess a valid SC Driver’s License or obtain within three months of hire.

Responsibilities

• Coordinates the Peer Support program for the ECC and other Public Safety Directorate departments.
• Provides administration, monitoring, development, and evaluation of the Peer Support Team.
• Assists the clinical director in developing Peer Support program procedures.
• Coordinates communication between the clinical director and Peer Support Team.
• Assists in disseminating educational material and resources for the Peer Support program.
• Analyzes, evaluates, and reports on the state of the Peer Support program.
• Coordinates the response for Critical Incident Stress Management and Debriefing, and other resources.
• Performs other duties as assigned.

Skills

Team leadership

Stress management

Decision making

Time management

Analytical skills

Education

High School Diploma or GED required

Bachelor’s degree preferred

Tools

Microsoft 365

Job description

Company Description

Charleston County Government serves a diverse coastal community along the southeastern shore of South Carolina. Covering approximately 919 square miles of land, marshes, rivers, and wetlands, the County’s jurisdiction includes nearly 100 miles of Atlantic coastline. The area is known for its rich cultural heritage, strong economic activity, environmental beauty, and historic significance. Charleston County is a recognized leader in public service, earning numerous awards for innovative programs that balance preservation of historic and natural resources with responsible growth. The County is committed to meeting residents’ needs through responsive, high-quality services and continuous improvement.

Description

The Peer Support Coordinator coordinates and maintains peer support activities for the Charleston County Consolidated Emergency Communications Center (ECC) and other county departments within the Public Safety Directorate as needed. The incumbent provides leadership to the Peer Support Team, ensures team members fulfill ongoing continuing education requirements, delivers technical assistance, and serves as a dedicated advocate for peer support programs across the department.

HIRING HOURLY:

$24.25 - $31.76

Duties and Responsibilities

ESSENTIAL FUNCTIONS:

(Order of Essential Functions does not indicate importance of functions.)

• Coordinates the Peer Support program for the Emergency Communications Center and, as necessary, other departments within the Public Safety Directorate in coordination with the Peer Support Team’s clinical director.
• Provides administration, monitoring, development, and evaluation of the Peer Support Team.
• Assists the Peer Support Team’s clinical director in developing Peer Support program procedures.
• Coordinates communication between the clinical director and Peer Support Team.
• Assists the clinical director in disseminating educational material and resources for the Peer Support program.
• Analyzes, evaluates, and reports on the state of the Peer Support program.
• Coordinates the response for Critical Incident Stress Management and Debriefing, and other response resources.
• Performs other duties or assumes other responsibilities as apparent or assigned.

Minimum Qualifications

• Pursuant to the South Carolina Criminal Justice Information System guidelines, incumbent must be no less than eighteen (18) years of age.
• High School Diploma or GED required. Bachelor’s Degree in Social Work, Human Services, Public Administration is preferred.
• Minimum of two (2) years as a Peer Support Team member in a public safety environment.
• Must possess a current NCIC certification or obtain and maintain certification within six (6) months of hire date.
• Must have no felony convictions; misdemeanors will be evaluated on a case-by-case basis and disposition information must be provided.
• Pass a background investigation including driving record, employment history, employment, education, and training verification, illegal conduct (drug use, etc.), and reference check.
• Pass a pre-employment physical and psychological evaluation.
• Must be able to demonstrate proficiency in Microsoft 365.
• Must possess a valid SC Driver’s License (or obtain within three (3) months of hire) and meet the requirements of the County’s motor vehicle policy.

Knowledge, Skills and Abilities

SUCCESS FACTORS:

• Be a team leader and/or commander under stress caused by emergencies, danger, and criticism.
• Take action in solving problems while exhibiting judgment and a systematic approach to decision making; identify the important dimensions of a problem, determine potential causes, obtain relevant information and specify alternate solutions that result in effectiveness.
• Create positive energy in both individuals and groups to build high morale and group commitments to goals and objectives.
• Demonstrate sound time-management skills by effectively and efficiently organizing, prioritizing, and completing multiple assignments in a timely manner.
• Safeguard confidential information and use it or disclose it only as expressly authorized or specifically required in the course of performing specific job duties.
• Respond positively to a work environment that will change day-to-day, requiring quick departure from and re-organization of one’s schedule.
• Display willingness to listen and learn.
• Perform in a self-directed manner.
• Display strong analytical skills.
• Lives the vision, mission, values and expected behaviors of Charleston County, the Public Safety Directorate, and ECC.
• Uphold County and Department standards for customer service, accuracy, quality, efficiency, and all County and Department policies and procedures, ensuring that all work performed meets those standards.