Public Safety Dispatcher

Garlandtx; Garland (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Garland Police Department is seeking a Public Safety Dispatcher to receive and route emergency and non-emergency calls, enter data, and coordinate with police, fire and other agencies. The role requires multitasking under pressure and maintaining detailed logs.

Candidates should have a high school diploma or GED, basic computer skills, and the ability to type 35 wpm. Knowledge of Garland geography and strong communication skills are essential.

Qualifications

• High School Diploma or GED equivalent.
• Ability to type 35 words per minute.
• Strong communication skills and attention to detail.
• Ability to multitask and work under pressure.
• Familiarity with maps and geography for Garland area.
• Basic computer knowledge.
• Excellent interpersonal and listening skills.

Responsibilities

• Receive, prioritize and respond to emergency and non-emergency telephone calls.
• Enter and process information; route calls to dispatch.
• Prepare and maintain accurate records and logs of radio transmissions and calls.
• Coordinate with Police, Fire, and other agencies as needed.
• Maintain data in local, state and national databases (NCIC/TCIC) and monitor field units.
• Perform administrative duties as needed.

Job description

## Public Safety DispatcherApplylocations: Police Offices and Detention Centerposted on: Posted Todayjob requisition id: JR103016## **Summary**Responsible for receiving and responding to emergency and non-emergency calls in order to route calls to the appropriate services.Salary: Depending on qualifications and experience## **Essential Duties and Responsibilities*** Receive, prioritize and respond to emergency and non-emergency telephone calls and situations.* Enter and process information received.* Prioritize and route calls to dispatch.* Apply policies, procedures, guidelines relating to emergency situations and crime intervention to ensure compliance, safety of citizens and emergency response personnel and prevent liabilities.* Prepare and maintain accurate records and logs of all radio transmissions, telephone calls and other records and files.* Correspond or communicate with other Cities, agencies, etc. to confirm or request information of a valid offense report or other law enforcement matters.* Act as a liaison between the Garland Police and Fire Departments and other City departments and/or City or Government agencies as needed.* Maintain and validate data in local, state and national computerized databases including the National Crime Information Center (NCIC) and the Texas Crime Information Center (TCIC).* Monitor and control the movement of field units and provide appropriate and effective coverage in response to public safety emergencies* Perform administrative duties as needed or requested.## **Minimum Qualifications*** Must be United States of America citizen at the time of application (State licensing requirement)* High School Diploma or G.E.D equivalent* No experience requiredOr an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.## **Preferred Qualifications**Education/ Experience:* 6 months advanced training or coursework past the high school level* Up to one year of experience as a Call Taker, Customer Service or similar position in a communication or dispatch centerKnowledge, Skills & Abilities:* Basic knowledge of public service activity and methods of local government* Basic knowledge of computer technology and equipment* Basic knowledge of law enforcement terminology and procedures* Basic knowledge of geography for the City of Garland and surrounding areas* Basic knowledge of English language for spelling and proper word usage* Skill in coordinating mental, manual and visual activities simultaneously* Skill in observing situations analytically and objectively and relaying details accurately* Skill in communicating using telephone equipment* Skill in reading and interpreting maps to determine locations and jurisdictional boundaries* Ability to multitask and demonstrate appropriate judgment on the spot* Ability to work under pressure and during emergency situations and react quickly to signals, unexpected situations and/or emergencies* Ability to establish and maintain effective working relationships with Police Department personnel, other City employees, outside law enforcement agencies and the public* Ability to type 35 words per minute while multitasking* Ability to satisfactorily complete training on two (2) radio disciplines.* Ability to process and evaluate information received and dispatch law enforcement and/or Fire/EMS, consider call priority, availability and the number and types of personnel needed## **Licenses and Certifications*** Valid State of Texas Class C Driver’s License Texas Commission on Law Enforcement (TCOLE) Telecommunicator License or the ability to obtain within 1 year of hire* Texas Department of Safety (DPS) National Crime Information Center (NCIC)/ Texas Crime Information Center (TCIC) certification or the ability to obtain within 1 year of hire* Medical Priority Emergency Medical Dispatch (EMD) license and certification or the ability to obtain within 1 year of hire CPR Certification or the ability to obtain within 1 year of hire