Public Safety Dispatcher

Moody-Bible-Institute; Chicago (IL); On-site; USD 28,000 - 29,000; Full time

Job summary

Moody Bible Institute in downtown Chicago is seeking a Public Safety Dispatcher to join its team. You will manage emergency and non-emergency communications, coordinate responses to incidents, monitor campus safety systems, and support emergency operations across our Chicago campus and broader Moody community.

Success requires strong communication, good judgment under pressure, and attention to detail while handling multiple priorities. This role includes evenings and weekends to maintain safety.

Qualifications

• Strong communication and interpersonal skills, able to stay calm under pressure.
• Ability to document incidents accurately and prepare written reports.
• Sound judgment with urgent decision-making abilities.
• Ability to stand and walk for extended periods indoors and outdoors.
• Fluent English verbal and written communication skills.
• Legal authorization to work in the United States without sponsorship.

Responsibilities

• Answer and prioritize emergency and non-emergency calls and radio communications.
• Dispatch Public Safety officers and coordinate responses to calls for service.
• Record and communicate critical incident information accurately.
• Enter and maintain incident records in the CAD system.
• Monitor CCTV and assist investigations through video review.
• Respond to alarms and assist with notifications to campus community.
• Communicate with officers, 911 operators, and emergency responders.
• Connect campus departments with resources during and after business hours.
• Manage multiple incidents with accuracy and professionalism.
• Conduct MVR checks for students and employees.

Skills

Strong communication

Calm under pressure

Written reports

Judgment under urgent situations

Stand/walk long periods

Fluent English

Tools

CAD system

Security Desk

Simplex fire alarm

SharePoint

Job description

IL - Chicago Chicago 820 N. Lasalle Blvd Chicago, IL 60610, USA

• On-site
• Operations
• Full-Time
• Requisition #: PUBLI002395

Description

Location: Onsite, Chicago, IL

Employment Type: Full-Time

Compensation Range: $20.00 - $21.50 Hour

The compensation above is the estimated hiring range for this position. Final offers are determined based on a variety of factors, including skills, experience, qualifications, internal equity, and other job-related considerations.

To access a list of benefits for full-time jobs, please visit www.moodybible.org/careers/benefits.

Make a Difference Where Every Moment Matters

At Moody Bible Institute, our Public Safety Dispatchers serve as the critical communication link that helps keep our campus community safe. This is more than a dispatch role. It is an opportunity to provide calm, professional support during emergencies, coordinate responses to campus incidents, and assist students, employees, and visitors with care and excellence.

If you thrive in fast-paced environments, can remain composed under pressure, and are passionate about serving others, we invite you to join our Public Safety team.

About Us

Moody Bible Institute is a Christ-centered higher education and media ministry dedicated to equipping people with the truth of God's Word. Through trusted biblical teaching, media, and educational resources, Moody reaches audiences around the world with the gospel and seeks to make a lasting Kingdom impact.

The Opportunity

As a Public Safety Dispatcher, you will serve as the primary point of contact for the Moody Public Safety Department. You will manage emergency and non-emergency communications, coordinate responses to incidents, monitor campus safety systems, and support emergency operations across our Chicago campus and broader Moody community.

Success in this role requires strong communication skills, sound judgment, attention to detail, and the ability to remain calm while handling multiple priorities in time-sensitive situations.

What You’ll Be Doing

• Answer and prioritize emergency and non-emergency phone calls and radio communications.
• Dispatch Public Safety officers and coordinate responses to calls for service.
• Gather, document, and communicate critical incident information accurately and efficiently.
• Enter and maintain incident records within the Computer Aided Dispatch (CAD) system.
• Monitor campus activity through CCTV systems and assist investigations through video review.
• Monitor and respond to fire alarms, door alarms, panic alarms, and other security systems.
• Send emergency notifications and alerts to students, faculty, and staff.
• Communicate effectively with Public Safety officers, local 911 operators, and emergency responders.
• Connect campus departments with appropriate resources during and after business hours.
• Manage multiple incidents simultaneously while maintaining accuracy and professionalism.
• Process Motor Vehicle Record (MVR) checks for students and employees.
• Support departmental initiatives, projects, and other duties as assigned.

Required Qualifications

• Strong communication and interpersonal skills with the ability to remain calm under pressure.
• Ability to accurately document incidents and prepare written reports.
• Ability to exercise sound judgment and make decisions in urgent situations.
• Ability to stand and walk for extended periods, both indoors and outdoors as needed.
• Fluent English verbal and written communication skills.
• Legal authorization to work in the United States without employer sponsorship.

Preferred Qualifications

• Experience in dispatching, public safety, security operations, emergency communications, or a related field.
• Experience working in a fast-paced environment with high-volume or high-stress situations.
• Familiarity with emergency notification systems.
• Familiarity with Computer Aided Dispatch (CAD) systems.
• Familiarity with Security Desk software.
• Familiarity with Simplex fire alarm systems.
• Familiarity with Microsoft SharePoint applications.
• Strong technology skills and experience utilizing multiple computer systems simultaneously.

This position is based at Moody Bible Institute's downtown Chicago campus and operates primarily in a professional dispatch and office environment. The role regularly utilizes computers, telephones, radio communications equipment, video surveillance systems, access control technology, and other security-related tools.

This position requires shift work, including evenings, weekends, holidays, and other scheduled hours as needed to support continuous campus safety operations.

Additional Information

• Candidates must demonstrate alignment with Moody Bible Institute's mission, doctrinal beliefs, and Christian values.
• Employees are required to affirm Moody's Statement of Faith and adhere to Community Standards.
• Moody Bible Institute values diversity and seeks team members who engage others in ways that honor its biblical foundation.
• Moody complies with applicable nondiscrimination laws and, as a religious institution, requires employees to hold beliefs consistent with its Doctrinal Statement and Community Standards.

Why Join Us

At Moody Bible Institute, your work has purpose beyond the workplace. As a member of our Public Safety team, you will help create a safe and secure environment where students, faculty, and staff can learn, serve, and grow.

We offer:

• The opportunity to serve within a mission-driven Christian organization.
• A collaborative and supportive team environment.
• Meaningful work that directly impacts the safety and well-being of our community.
• Competitive compensation and benefits.
• Opportunities for professional growth and development.

Join us in advancing Moody's mission while helping protect and serve a community dedicated to transforming lives through God's Word.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.