Public Safety Dispatcher

Augustana; Rock Island (IL); On-site; USD 18,000 - 25,000; Part time

Benefits offered by this job

Health benefits

Tuition benefits for employees and/or

Retirement plan

Paid time off

Job summary

Augustana College in Rock Island, IL, seeks a Public Safety Dispatcher for a part-time, 12-month role with a 32-hour workweek and rotating 2nd/3rd shifts. The position reports to the Chief of Police and provides 24/7 coverage on campus.

The role includes answering calls, monitoring alarms and cameras, and coordinating safety responses with staff and students. A high school diploma and strong communication skills are required, with the ability to work under time constraints.

Qualifications

• High School Diploma or GED required.
• Excellent verbal and written communication.
• Ability to remain calm during emergencies.
• Ability to make decisions with limited supervision.
• Ability to work with a diverse group of people.
• Ability to multitask and handle interruptions.

Responsibilities

• Answer calls at the switchboard and route to appropriate party.
• Monitor alarms and camera feeds per policy.
• Call in facilities staff for emergencies.
• Notify internal and external parties as required.
• Send campus-wide alerts via E2 Campus.
• Issue visitor and parking passes; check in contractors.
• Provide additional administrative support.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Calm under pressure

Decision making

Teamwork

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

E2 Campus system

Job description

At Augustana, we're developing the next generation of leaders. Our students are driven, innovative and diverse, and their time on campus is transformational. Everyone at Augustana has a hand in our students' success, from faculty to coaches to staff members.

Want to join the team? Learn more below.

Position: Public Safety Dispatcher

Location: Rock Island, IL

Job Id:390

# of Openings:1

Augustana College is a nationally recognized college of the liberal arts and sciences dedicated to investing in engaged learning, maximizing student potential, and strengthening community partnerships - the guiding priorities of our Bold & Boundless Strategic Plan (2024-29). For our 2,500 students from all backgrounds, Augustana provides a transformative experience that integrates rigorous academics, hands‑on learning and mentorship to prepare graduates for meaningful careers and lifelong success.

The college’s scenic, wooded campus is located in Rock Island, Illinois, part of the Quad-Cities metro area (pop. 470,000) along the Mississippi River, about a 3‑hour drive from Chicago. At Augustana, we seek innovative and student‑centered professionals who are excited to contribute to our strategic goals of empowering students through engaged learning, leadership development and real‑world experiences.

Employees at Augustana enjoy an excellent benefit package including medical, retirement, generous paid time off, tuition benefits for employees and their family members, and much more.

Job Title: Public Safety Dispatcher

Status: Non-Exempt, 12 month, 32 hours per week (.75FTE)

Wage Grade: 720

Reports To: Chief of Police

Overview

Provide dispatch services and additional support to College community. This position is part of a team that provides 24 hours per day, 7 days per week, 365 days per year coverage. This is a part time (75%) 12-month position, rotating 2 nd shift (3pm – 11pm) and 3 rd shift (11p-7am) with rotating weekend/holiday responsibilities. This position works 4 days each week.

Job Duties:

• Answers calls received at the switchboard. Based on information provided by the caller, route calls to the appropriate party and/or dispatch security officers to respond.
• Monitors fire alarms, responding according to College policy and protocol. Monitors camera feeds and reacts to situations as necessary.
• Calls in facilities service personnel and other Augustana employees for emergency purposes or as instructed.
• Answers emergency calls and notifies appropriate internal and external parties as specified by College policy and protocol.
• Sends electronic notifications via E2 Campus system to alert campus community of safety concerns.
• Issues visitor and temporary parking passes. Check in contractors.
• Performs additional administrative support duties as requested.
• Other duties as assigned

Education:

High School Diploma or GED required.

Experience & Skills:

• Excellent verbal and written communication skills and the ability to use Microsoft Office products to create written documents.
• Ability to remain calm during emergency and stressful situations
• Ability to make decision with limited supervision and extreme time constraints.
• Ability to work with a diverse group of colleagues, students, and campus visitors.
• Ability to work efficiently with frequent interruptions.

Travel:

None

Physical Requirements:

Must be able to lift 25 pounds on a frequent basis Also required is the ability to see, listen, hear, speak, read, bend, stoop, and use a computer and telephone to accomplish work outcomes.

Additional Requirements:

This position requires a valid driver’s license. Successful candidates must complete a criminal background check.

Pay and Benefits:

This position is budgeted to pay $15.45 per hour. We offer a competitive benefits package designed to support the needs ofemployees.

Full-time employees are eligible for a comprehensive range of benefits including:

• Flexible spending accounts or health savings accounts
• Life insurance, disability insurance, and supplemental insurance programs
• Retirement plan with a generous company contribution
• Excellent paid time off/holiday benefits
• Tuition benefits for employees and their family members
• Access to company facilities (gym, pool, health center, etc.)

Note:

This job description is subject to change and is not designed to be a comprehensive listing of activities, duties or responsibilities that are required by the employee.

EEO Statement:

Augustana is an Equal Opportunity Employer. It is Augustana College's policy to provide equal opportunity to all qualified employees and applicants without regard to race, color, religion, gender, age, national origin, disability and any other category protected by federal, state or local law.