Public Safety Dispatcher

National Park Service; Bushkill Township (PA); On-site; USD 42,000 - 68,000; Full time

Job summary

The National Park Service is seeking a Public Safety Dispatcher to operate in a high-traffic Communications Center, coordinating emergency responses across multiple units and jurisdictions. The role requires thorough dispatch procedures knowledge, rapid decision-making, and precise information gathering.

Responsibilities include managing multi-frequency radios, utilizing NCIC/NLETS networks, maintaining logs, and producing legal and incident reports.

Responsibilities

• Operates a multi-frequency radio and telephone console to coordinate emergency communications.
• Obtains information through precise questions and determines the priority of the call.
• Utilizes NCIC, NLETS, and state criminal information networks to support investigations and disseminate information.
• Maintains situational awareness and resource status while managing multiple emergency calls.
• Coordinates responses to incidents and monitors alarm systems; maintains logs and prepares reports.
• Demonstrates proficiency in emergency dispatch protocols, jurisdictional knowledge, and data entry in computer systems.

Job description

Open: November 2, 2026 — Closes: November 18, 2026

Summary

You will serve as a Public Safety Dispatcher with National Park Service. The purpose of this position is to serve as a senior dispatcher in a Communications Center that provides public safety dispatch operation, in a complex environment, serving more than one unit, jurisdiction, and/or agency in a geographic area, requiring an extensive body of dispatch procedures knowledge.

Major Duties

As a Public Safety Dispatcher, you will perform the following duties: Operates a multi-frequency radio and telephone console to coordinate emergency communications. Obtains information through precise questions and determines the priority of the call. Utilizes National Criminal Information Network (NCIC), National Law Enforcements Communications System (NLETS), and state criminal information networks to support investigations and ensure accurate information dissemination. Manages multiple emergency calls, maintaining situational awareness and resource status in high-pressure environments. Coordinates responses to incidents. Monitors and responds to alarm systems, maintains detailed logs and records, and prepares reports and legal documentation. Demonstrates proficiency in emergency dispatch protocols, jurisdictional knowledge, and the use of computer systems for data entry, quality control, and statistical reporting. Contributes to the development of operational plans and ensures compliance with procedures for handling sensitive information. Troubleshoots radio system issues.