Public Safety Dispatcher I - New Braintree

Massachusetts; New Braintree (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in public safety is seeking a dedicated Public Safety Dispatcher I to join their team in New Braintree. This role involves managing emergency communications, coordinating responses to critical incidents, and providing vital information to law enforcement and emergency personnel. The ideal candidate will thrive in a fast-paced environment, showcasing exceptional multi-tasking and communication skills. The position offers a unique opportunity to contribute to community safety while working with advanced communication technologies. If you are passionate about public service and ready to make a difference, this role is for you.

Benefits

Comprehensive employee benefits

Flexible work environment

Training and certification opportunities

Qualifications

• One year experience in communications systems or fast-paced environments.
• High school diploma or recognized equivalent required.

Responsibilities

• Receive and transmit emergency communications using various systems.
• Coordinate dispatching of law enforcement and emergency personnel.

Skills

Multi-tasking

Communication skills

Emergency response coordination

Record keeping

Education

High School Diploma or GED

Tools

Radio broadcast system

Teleprocessing system

Emergency 911 telephone network

Job description

The Department of State Police is seeking a Public Safety Dispatcher I at our New Braintree facility.

Duties include:

• Receives, reviews, and transmits emergency and law enforcement related communications by operating multi-band sophisticated radio broadcast system, teleprocessing system, cellular emergency 911 telephone network and a worldwide police telecommunications system under the rules and regulations of the Federal Communications Commission to disseminate information on crimes and emergencies.
• Coordinates the communications activities of National Attack Warning Systems, in accordance with the rules and regulations of the Federal Emergency Management Agency in the event of a public emergency such as nuclear detonation or natural disasters such as hurricanes or floods.
• Answers complaints and transmits broadcast orders to coordinate the dispatching of law enforcement and other emergency personnel.
• Receives emergency and law enforcement related communications from the public via various communications devices, including emergency cellular 911 and enhanced 911 network and provides assistance as needed.
• Provides information via communications systems to coordinate the activities of law enforcement personnel who are engaged in major law enforcement actions such as high-speed chases, surveillance, searches, restraining orders, search warrants etc.
• Provides information via communications systems to coordinate the activities of emergency personnel who are engaged in major emergency actions such as natural disasters, medical emergencies, fires, domestic abuse, psychological commitments, etc.
• Utilizes numerous federal, state, municipal law enforcement and emergency communication systems for the purpose of receiving, evaluating, and forwarding information to other federal, state, municipal and international law enforcement and emergency agencies.
• Responds to requests for information from worldwide law enforcement agencies relative to missing or wanted individuals, criminal histories, stolen property, sensitive intelligence such as drug interdiction and terrorist activities, etc.
• Receives and reviews requests and coordinates the emergency transport of human blood and/or organs to various medical facilities throughout the Commonwealth and/or nationwide, as required.
• Responds to requests for information via telephone, from other agencies, the news media and the general public to provide both law enforcement-oriented and general information concerning weather conditions, road conditions and travel directions.
• Maintains records of radio transmissions and teleprocessing systems received and/or transmitted and maintains files of such records.
• Maintains and operates an emergency TDY system for the hearing-impaired public.
• Facilitates a language line system for the non-English speaking public; performs related duties as required.

Pre-Employment Requirements: Candidates must pass a pre-employment screening which includes:
1) Drug Screening;
2) A criminal records check based upon fingerprint examination;
3) A background check to include criminal, employment, personal and, if applicable, military service history;
4) For State Police Dispatcher positions, a hearing test to establish capacity to perform the essential functions of the job, with or without reasonable accommodation, in varying sound environments.
Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

Shift and Work Requirements:
You will have no choice about which shift you are assigned to work;
You will have no choice about which days you work;
You will be required to work all three shifts, including during the training period;
Required to work weekends on a regular basis;
Work any or all Federal, State and religious holidays on the recognized or actual date;
Work on personally important or special days (i.e. birthdays, anniversaries, sporting events, etc);
Obtain childcare between 6:30 am – 3:30 pm (days); 2:30 pm – 11:30 pm (afternoons); and/or 10:30 pm – 7:30 am on a regular basis;
As necessary, obtain childcare for weekends and holidays on a regular basis;
As necessary, obtain childcare on short notice events on a frequent basis;
Work voluntary overtime, before or after a shift, sometimes with little to no notice;
Work mandatory overtime, before or after a shift, sometimes with little to no notice;
You must have reliable transportation that will function in the 24 hour environment.

Minimum Qualifications:
Applicants must have at least (A) one year of full-time, or equivalent part-time, experience in the operation of communications systems, or in fast-paced environments where multi-tasking is required, and (B) a high school diploma or certificate of graduation from a secondary education school or program recognized by the Commonwealth of Massachusetts.*
* A Massachusetts High School Equivalency diploma, certificate of General Educational Development (GED), or an equivalent secondary education credential recognized by the Commonwealth of Massachusetts may also be accepted.

Applicants are required to successfully complete a critical skills assessment prior to hire.

Incumbents may be required to have a current and valid motor vehicle driver's license at a class level specific to assignment.

Incumbents may become certified as a Communications Training Officer and/or obtain other related certification(s) via on-the-job training as determined by the Agency and must be able to obtain and maintain job-related certifications and/or credentials necessary to fulfill the duties and responsibilities of their work assignment.

Comprehensive Benefits:
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.