Public Safety Dispatcher

Emory Healthcare; Atlanta (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health benefits

Student loan assistance

Family-friendly benefits

Wellness incentives

Job summary

Emory Healthcare in Atlanta seeks a Public Safety Dispatcher to receive, evaluate and dispatch emergency and non-emergency calls, coordinating with Police and Security Officers. The role demands calm, clear communication and proficiency with alarms, CCTV, and telecom systems.

The position requires two years of customer service/telecommunications experience and a high school diploma; APCO/IAHSS certifications are desirable.

Qualifications

• Two years of customer service/telecommunications, military, law enforcement or security experience.
• High school diploma or equivalent preferred.
• APCO, IAHSS or related certification desired.

Responsibilities

• Receive, evaluate, and dispatch emergency and non-emergency calls for assistance.
• Utilize verbal and typing skills to maintain efficient operations and respond to police and security situations.
• Operate telecommunications, alarms, and computer systems.

Skills

Customer service/telecommunications

Effective communication

Education

High school diploma

Job description

Overview

Be inspired. Be valued. Belong.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives

Ongoing mentorship, development, leadership programs...and more!

Description

RESPONSIBILITIES:

• The Public Safety Dispatcher displays analytical and organizational skills necessary to receive, evaluate, and dispatch emergency and non-emergency calls for assistance.
• Utilizes effective communication through verbal and typing skills to maintain efficient operations and respond to police and security situations.
• Exhibits technological competency to utilize complex telecommunications, alarms, and computer systems.
• Answer, evaluate, prioritize, and dispatch emergency and non-emergency calls for assistance to Police and Public Safety Officers.
• Monitor and process calls from large number of incoming telephone lines, intercom lines, emergency call boxes and alarms.
• Monitor complex system of alarms, computerized access control, and CCTV.
• Must remain calm and focused during life and death incidents to ensure Police, Security, and Medical response is appropriate and complete.

MINIMUM REQUIREMENTS:

• Two (2) years of customer service/telecommunications, military, law enforcement or security experience required.
• A high school diploma or equivalent preferred.
• Additional training beyond high school preferred.
• APCO, IAHSS or related certification desired.

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at [e-mail]. Please note that one week's advance notice is preferred.