Public Safety Dispatcher

flyhuntsville; Alabama; On-site; USD 49,000 - 74,000; Full time

Benefits offered by this job

Local Government Health Insurance

Health Reimbursement Account

State Retirement

Employer Paid Long-Term Disability

Educational Assistance

Employer Paid Life Insurance

Job summary

The Huntsville-Madison County Airport Authority is hiring a Public Safety Dispatcher to operate a multi-system communications environment, disseminating information to field units and agencies during emergencies. You will maintain calm, coordinate with ATC and airport staff, and activate recall plans as needed.

A two-year associate or four-year bachelor’s degree is preferred, with NCIC/APCO certification pursued within stated timelines.

Qualifications

• Knowledge of emergency communications principles and practices.
• Knowledge of emergency dispatch procedures.
• Knowledge of radio and telecommunications equipment.
• Knowledge of ACJIC/NCIC policies and procedures.
• Skill in the use of computers and job-related software programs.
• Skill in oral and written communications.
• Knowledge of local geography, street names, and municipal boundaries.
• Ability to prioritize and complete multiple tasks simultaneously.
• Ability to coordinate communications quickly and effectively.

Responsibilities

• Operate multiple technology systems (radio, fire/life safety, access control, PA) for incident information flow.
• Disseminate information to field units, agencies, and airport personnel during emergencies.
• Maintain communication throughout incidents and activate recall plans when required.
• Manage records and telemetry across dispatch channels and APCO/NCIC-compliant platforms.

Skills

Emergency communications principles

Emergency dispatch procedures

Radio & telecommunications equipment

ACJIC/NCIC policies

Computer skills

Oral & written communications

Geography knowledge

Multitasking under pressure

Education

Associate degree

Bachelor's degree

NCIC operations certification

APCO Public Safety Telecommunicator course

Driver's License

Tools

ACJIC/NCIC access

Job description

Salary Range: ($49,432 - $74,147)

The Huntsville-Madison County Airport Authority is accepting applications for the position of Public Safety Dispatcher. Duties include operating multiple technology systems such as the multi-channel radio system, fire/life safety control system, access control system/badging software, automated emergency notification system, records management system, video management software, public address system, TTY/TDD and multi-line phone systems to disseminate information to appropriate personnel. Position is responsible for maintaining communication throughout emergency situations, including with field units and callers, local emergency and law enforcement departments, airport personnel, and air traffic control (ATC) tower. Activates the emergency recall plan when required.

A Two-Year Associates' Degree or Four-Year Bachelor's Degree from an accredited university is preferred . Previous dispatch experience and bi-lingual skills are preferred as well.. Applicant will need to have ability to be certified by the Alabama Department of Public Safety in National Crime Information Center (NCIC) operations within 6 months of employment and recertify every 2 years. Must be able to work a flexible schedule, which will include working all shifts, weekends, and holidays.

Applicant should have the following:

• Knowledge of emergency communications principles and practices.
• Knowledge of emergency dispatch procedures.
• Knowledge of radio and telecommunications equipment.
• Knowledge of ACJIC/NCIC policies and procedures.
• Skill in the use of computers and job-related software programs.
• Skill in oral and written communications.
• Knowledge of local geography, street names, and municipal boundaries.
• Ability to prioritize and complete multiple tasks simultaneously.
• Ability to coordinate communications quickly and effectively.
• Ability to communicate effectively using the airport authority's radio channels.
• Ability to speak clearly and concisely on the radio.
• Ability to listen effectively.
• Ability to remain calm in emergencies.
• Ability to make sound judgements under stressful conditions.
• Skill in establishing and maintaining effective working relationships.

Minimum Qualifications

• Must be at least 19 years of age.
• High school diploma or GED.
• Two-Year associate degree or bachelor's degree from an accredited university preferred.
• Previous police/dispatch communications experience preferred. Bilingual skills are preferred.

Licenses or Certificates

• Must possess a valid Driver's License.
• Must possess National Crime Information Center (NCIC) operations certification or obtain same certification within 6 months of employment and recertify every two years.
• Must complete the Association of Public-Safety Communications Officials (APCO) Public Safety Telecommunicator course within 6 months.

The Airport Authority's excellent benefits include: Local Government Health Insurance (BCBS), Health Reimbursement Account, State Retirement, 100% Employer Paid Long-Term Disability, Educational Assistance, and Employer Paid Life Insurance.

Equal Opportunity Employer, Drug Free Workplace