Public Safety Dispatch Specialist

Public Safety Dispatch Network; Hanna City (IL); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional development

Job summary

Public Safety Dispatch Network in Hanna City, IL seeks a Public Safety Dispatcher / Telecommunicator to support emergency communication and response operations. The role blends information flow, technology, and careful decision-making to organize calls and apply agency procedures while keeping callers and responders informed.

Responsibilities include processing requests, verifying locations, classifying priorities, and operating CAD, telephony, mapping, and radio systems.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Applicants should demonstrate accurate typing, active listening, clear communication, and the ability to switch between tasks.
• Required certifications depend on the services handled and the jurisdiction’s training standards.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Typing

Active listening

Clear communication

Multitasking

Education

High School Diploma or GED

Tools

CAD (Computer-Aided Dispatch)

Telephone systems

Mapping software

Radio systems

Job description

Public Safety Dispatch Network in Hanna City, IL seeks a Public Safety Dispatcher / Telecommunicator to support emergency communication and response operations. The role blends information flow, technology, and careful decision-making to organize calls and apply agency procedures while keeping callers and responders informed.

Responsibilities include processing requests, verifying locations, classifying priorities, and operating CAD, telephony, mapping, and radio systems.