Public Safety Dispatcher: Emergency Communications Pro

Public Safety Dispatch Network; Sterling (IL); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance resources

Professional development

Job summary

Public Safety Dispatch Network in Sterling, IL seeks qualified dispatchers/telecommunicators to support emergency and nonemergency requests. Responsibilities include verifying locations, classifying calls, and operating CAD, radio, and mapping systems to coordinate responders.

Applicants typically need a high school diploma or equivalent, with certifications varying by service and jurisdiction. The role may require shift work, training, and adherence to confidentiality and safety protocols.

Qualifications

• High school diploma or equivalent commonly required.
• Certifications depend on the services handled and the jurisdiction’s training standards.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate computer-aided dispatch, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and follow information-security requirements

Skills

Typing

Active listening

Clear communication

Multitasking

Decision making

Education

High School Diploma

Tools

Computer-Aided Dispatch (CAD)

Telephone systems

Radio systems

Mapping software

Job description

Public Safety Dispatch Network in Sterling, IL seeks qualified dispatchers/telecommunicators to support emergency and nonemergency requests. Responsibilities include verifying locations, classifying calls, and operating CAD, radio, and mapping systems to coordinate responders.

Applicants typically need a high school diploma or equivalent, with certifications varying by service and jurisdiction. The role may require shift work, training, and adherence to confidentiality and safety protocols.