Public Safety Customer Success Lead — Drones

Socket.dev; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Skydio is seeking a Customer Success Manager for Public Safety to lead implementation, usage, retention and expansion of our enterprise customers. You will bridge customers with Skydio’s agile technical teams, reporting to the Manager of Customer Success (Public Safety, Major-Markets) and collaborating with Product, Engineering, and Sales to deliver autonomous solutions that drive value.

This role requires ownership, multi-region coordination, and travel as needed to manage ~20x accounts and

Qualifications

• Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement).
• Proven track record of implementing new technology, driving adoption of hardware and software, and interfacing with technical teams to deliver on customer schedules.
• Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts.
• Experience with commercial Unmanned Aircraft Systems and related software development/deployment.
• Work directly with customers through proactive, metrics based engagement.
• Work closely with customers to ensure renewals, identifying accounts that are at risk not to renew.
• Work closely with customers and sales to ensure expansion, identifying the vertical specific pain points that could prevent this expansion.

Responsibilities

• Build scalable processes for customer onboarding and post-sales success
• Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services
• Develop Healthy Customer Relationship through proactive support and cadence based follow ups
• Quantifying product feedback and briefing executives to drive software and hardware engineering to better fit our customers needs
• Create customer Loyalty through proactive support and account management
• Advocate for Enterprise customers through deep understanding of their use cases and needs
• Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology
• Ensure expansions and renewals through proactive support

Skills

Customer success

Public Safety

Project management

Communication

Enterprise software

Technical collaboration

Job description

Skydio is seeking a Customer Success Manager for Public Safety to lead implementation, usage, retention and expansion of our enterprise customers. You will bridge customers with Skydio’s agile technical teams, reporting to the Manager of Customer Success (Public Safety, Major-Markets) and collaborating with Product, Engineering, and Sales to deliver autonomous solutions that drive value.

This role requires ownership, multi-region coordination, and travel as needed to manage ~20x accounts and