Drone Technical Support Operations Lead

Booster

Northern (KY)

Hybrid

USD 100,000 - 130,000

Full time

14 days+

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Benefits offered by this job

Relocation assistance

Job summary

Skydio is seeking an experienced B2B customer support operational leader who has coached and developed remote teams responsible for assisting customers with complex product and operational usage issues, including drones, docks, attachments & accessories, and Skydio Cloud integrations.

The role focuses on achieving high first-contact resolution 20/7, guiding customer interactions, and improving CSAT while collaborating with Deployment and Field Service teams to optimize support for enterprise

Qualifications

2+ years of progressive customer support leadership experience with direct people management and ownership of operational KPIs.
2+ years proven effectiveness at leading support teams responsible for hardware, software and cloud products (IoT/UAS experience a plus).
A passion for driving successful customer outcomes in every engagement.
Strong coaching and mentoring abilities to align team responsibilities with skills.

Responsibilities

Guide daily customer interactions to successful resolutions.
Own operational customer satisfaction, productivity and CSR engagement and growth.
Directly contribute to building a strong Skydio Brand by delivering low-effort customer experiences.
Collaborate with other teams such as Field Service, Logistics, and Deployment to optimize usage and support.