Global Drone Deployments Program Manager

Skydio, Inc.; Northern (KY); Hybrid; USD 150,000 - 180,000; Full time

Benefits offered by this job

Paid vacation time

Sick leave

Holiday pay

401K savings plan

Group health insurance

Job summary

Skydio is seeking a seasoned, customer-facing Program Manager to own commercial deployments end to end, from pilot through scaled rollout. You will coordinate hardware, software, and operational workstreams with customer operators, safety leads, and internal teams to deliver repeatable programs.

The role requires 5+ years in complex technical programs, strong project management, and the ability to translate customer needs into concrete plans.

Qualifications

• 5+ years in a customer-facing program or professional services role delivering complex technical programs.
• Track record running multi-phase implementations that combine hardware, software, and operational process change.
• Strong project management fundamentals: planning, dependency tracking, risk management, execution tracking.
• Experience standing up new technology at customer sites, including the workflow design, documentation, and training that makes it stick.
• Clear writing and speaking, with equal comfort in a customer's operations meeting and an internal engineering review.
• Ability to diagnose and resolve execution problems independently.

Responsibilities

• Own planning and execution for commercial deployments, from pilot through scaled rollout, including dock-based remote operations programs.
• Manage scope, schedule, dependencies, and risk across hardware, software, and operational workstreams - and flag the technical, regulatory, and logistical problems early, with a plan attached.
• Partner with customers to build the operational foundation: Standard Operating Procedures, Safety Management System inputs and operational controls, and maintenance and support plans matched to Skydio platforms.
• Run the handoff to steady-state operations, and confirm the customer's team is genuinely ready before you step back.
• Translate customer operational requirements into execution plans and clear internal deliverables.
• Coordinate across Mission Success, Support, Product, Engineering, and Operations.
• Keep customer expectations and Skydio's actual capabilities in the same place, including saying no when that's the honest answer.
• Support commercial expansion - early deployments, new use cases, and the groundwork for scaling them.

Skills

Program management

Customer-facing experience

Hardware-software-ops integration

Documentation and training

Communication skills

Job description

Skydio is seeking a seasoned, customer-facing Program Manager to own commercial deployments end to end, from pilot through scaled rollout. You will coordinate hardware, software, and operational workstreams with customer operators, safety leads, and internal teams to deliver repeatable programs.

The role requires 5+ years in complex technical programs, strong project management, and the ability to translate customer needs into concrete plans.