Public Safety Communications Specialist

Regional 911 Intake Solutions; Osage City (KS); On-site; USD 38,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance resources

Professional development

Job summary

Regional 911 Intake Solutions is seeking Public Safety Dispatchers/Telecommunicators to support information flow between the public and emergency responders in Overbrook, KS. The role involves handling calls, dispatching police, fire, and EMS, and coordinating resources per agency procedures.

Applicants should have a high school diploma or equivalent, strong typing, active listening, and clear communication skills, with the ability to multitask and work rotating shifts.

Qualifications

• High school diploma or equivalent required; training may vary by agency.
• Accurate typing, active listening, and clear communication essential for success.
• Ability to switch between tasks and stay calm under pressure.
• Certifications depend on services handled and jurisdiction training standards.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate CAD, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Maintain accurate records and follow information-security requirements.

Skills

Typing

Active listening

Clear communication

Multitasking

Education

High school diploma or equivalent

Tools

CAD software

Radio systems

Job description

Regional 911 Intake Solutions is seeking Public Safety Dispatchers/Telecommunicators to support information flow between the public and emergency responders in Overbrook, KS. The role involves handling calls, dispatching police, fire, and EMS, and coordinating resources per agency procedures.

Applicants should have a high school diploma or equivalent, strong typing, active listening, and clear communication skills, with the ability to multitask and work rotating shifts.