Public Safety Communications Dispatcher

Georgetown University; Washington (District of Columbia); On-site; USD 52,000 - 76,000; Full time

Job summary

Georgetown University Police Department Communications Center coordinates emergency and non-emergency response for the Georgetown community. Communications Specialists answer calls, dispatch officers, monitor alarms and CCTV, and assist the public at a walk-up window with a calm, professional demeanor.

The role requires multi-tasking under stress, APCO and FEMA certifications, and the ability to work rotating shifts including nights and weekends to support campus safety operations.

Qualifications

• Must have strong communication skills and the ability to multitask in a fast-paced environment.
• Must pass a written test, drug test, medical exam, and comprehensive background check.
• Must become certified and maintain NCIC/WALES certification.
• APCO certifications and FEMA Incident Command training are required.

Responsibilities

• Answer emergency and non-emergency calls for service.
• Dispatch police and EMS, monitor alarm systems.
• Provide information and customer service to the university community.
• Dispatch officers and monitor CCTV and fire alarm systems.
• Work shifts including days, nights, weekends and holidays.

Skills

Communication skills

Multi-tasking

Calm under pressure

Customer service mindset

Dependability

Time management

Team coordination

Education

High School Diploma or equivalent

Tools

Microsoft Word

Email/Word processing

Alarm systems monitoring

CCTV systems familiarity

Job description

Georgetown University Police Department Communications Center coordinates emergency and non-emergency response for the Georgetown community. Communications Specialists answer calls, dispatch officers, monitor alarms and CCTV, and assist the public at a walk-up window with a calm, professional demeanor.

The role requires multi-tasking under stress, APCO and FEMA certifications, and the ability to work rotating shifts including nights and weekends to support campus safety operations.