Public Safety Communications Dispatcher

Cooperative Education; Fairfax (VA); On-site; USD 50,000 - 75,000; Full time

Job summary

George Mason University in Fairfax, VA seeks a Communications Officer to provide first responder services and manage emergency communications operations. This essential role requires rotating shifts in a 24/7 configuration, with on-site work and strict adherence to safety protocols.

Responsibilities include call taking, dispatch, CAD/RMS data handling, and coordination with fire, medical, and mental health services.

Qualifications

• High school diploma or equivalent.
• Experience with Windows and varied software applications.
• Experience working with the public.
• Knowledge and skills in managing and prioritizing emergency communication incidents.
• Knowledge of basic public safety communications concepts and fundamentals.
• Knowledge of resource information in the Communications Center or university.
• Excellent judgment and decision-making skills.
• Excellent interpersonal, problem solving, and verbal/written communication skills.
• Excellent public relations/customer service skills.
• Ability to pass rigid background check.
• Ability to pass a psychological examination.
• Ability to perform well under stress in a calm, efficient manner.
• Ability to complete dispatcher’s certification course.
• Ability to analyze emergencies and solve problems.
• Ability to communicate verbally with clear radio voice.
• Ability to provide professional/community-oriented service.
• Ability to communicate respectfully and maintain confidentiality.
• Ability to work with teams or independently.
• Ability to comply with CJIS policies.
• Dependable work ethic, integrity and accountability.
• Valid driver's license with GMU vehicle requirements.
• Must obtain NCIC/VCIN Full Access certification within 30 days of hire.
• Must obtain NCIC/VCIN operator certification.

Responsibilities

• Provides first responder care to public and other responders.
• Calls and radio dispatching to protect life and property; creates records in CAD.
• Triages calls and messages; provides instructions and coordinates responses.
• Interacts with fire, medical, and mental health services as needed.
• Maintains familiarity with local geography and building layouts.
• Monitors and operates emergency communications equipment.
• Disseminates information via radio and FCC-compliant channels.
• Operates CAD, RMS, and MDT interfaces; enters and retrieves data.
• Maintains confidential records and FOIA-compliant documentation.
• Monitors alarm systems, CCTV, and access control; coordinates responses.
• Accesses databases with care and maintains confidentiality.
• Maintains 24/7 operations as essential personnel; adheres to training requirements.
• Renders aid to victims and coordinates with partners; crisis intervention when needed.
• Ensures training and certification standards are met; performs other duties as assigned.

Skills

Emergency comms

Public safety

Communication skills

Multitasking

Decision making

Customer service

Teamwork

Education

High school diploma

Associate degree (preferred)

Tools

Windows OS

CAD/RMS systems

NCIC/VCIN access

Job description

George Mason University in Fairfax, VA seeks a Communications Officer to provide first responder services and manage emergency communications operations. This essential role requires rotating shifts in a 24/7 configuration, with on-site work and strict adherence to safety protocols.

Responsibilities include call taking, dispatch, CAD/RMS data handling, and coordination with fire, medical, and mental health services.