Public Safety Communications Dispatcher

City of Owensboro; Owensboro (KY); On-site; USD 35,000 - 52,000; Full time

Job summary

The City of Owensboro seeks a Public Safety Communications Operator to support the Owensboro Police, Daviess County Sheriff, Owensboro Fire, and Daviess County Fire with multi-channel radio and call handling. You will manage emergency and non-emergency calls, relay critical information, and assist in clerical duties.

Responsibilities include monitoring status of personnel, activating alarms, and ensuring communication accuracy while bridging language barriers for non-English callers.

Qualifications

• High School Diploma or GED required.
• Associate degree preferred but not required.
• Valid driver's license required.

Responsibilities

• Operate a multi-channel two-way radio, telephone system, CAD, LINK/NCIC terminal (if NCIC certified) and TDD equipment.
• Receive incoming emergency and non-emergency calls and assess the nature of the problem.
• Prioritize calls, calm callers, obtain pertinent information, and relay messages as needed.
• Monitor emergency personnel status, activate alarms, and document radio traffic and information.
• Log, process, and maintain clerical documents and warrants; perform general office duties and special projects.
• Bridge language barriers with non-English speaking callers.

Education

High School Diploma or GED

Associate Degree preferred

Valid Driver's License

Job description

The City of Owensboro seeks a Public Safety Communications Operator to support the Owensboro Police, Daviess County Sheriff, Owensboro Fire, and Daviess County Fire with multi-channel radio and call handling. You will manage emergency and non-emergency calls, relay critical information, and assist in clerical duties.

Responsibilities include monitoring status of personnel, activating alarms, and ensuring communication accuracy while bridging language barriers for non-English callers.