Central Dispatch - Telecommunicator

City of Owensboro; Owensboro (KY); On-site; USD 35,000 - 52,000; Full time

Job summary

The City of Owensboro seeks a Public Safety Communications Operator to support the Owensboro Police, Daviess County Sheriff, Owensboro Fire, and Daviess County Fire with multi-channel radio and call handling. You will manage emergency and non-emergency calls, relay critical information, and assist in clerical duties.

Responsibilities include monitoring status of personnel, activating alarms, and ensuring communication accuracy while bridging language barriers for non-English callers.

Qualifications

• High School Diploma or GED required.
• Associate degree preferred but not required.
• Valid driver's license required.

Responsibilities

• Operate a multi-channel two-way radio, telephone system, CAD, LINK/NCIC terminal (if NCIC certified) and TDD equipment.
• Receive incoming emergency and non-emergency calls and assess the nature of the problem.
• Prioritize calls, calm callers, obtain pertinent information, and relay messages as needed.
• Monitor emergency personnel status, activate alarms, and document radio traffic and information.
• Log, process, and maintain clerical documents and warrants; perform general office duties and special projects.
• Bridge language barriers with non-English speaking callers.

Education

High School Diploma or GED

Associate Degree preferred

Valid Driver's License

Job description

Provides public safety communication support to citizens and public safety primarily for the following Departments: Owensboro Police, Daviess County Sheriff, Owensboro Fire and Daviess County Fire. In order to ensure productive, safe, efficient, and customer oriented administration of generally accepted public communication practices under the direction of designated management in accordance with applicable policies, procedures, and laws.

Primary Essential Functions include but not limited to: Provides communication support, including but not limited to: operates a multi-channel two-way radio, multi-line telephone system CAD system, LINK/NCIC terminal (if NCIC certified) and TDD equipment; receives incoming emergency and non-emergency calls; analyzes calls to determine nature and type of problem; prioritizes calls; calms hysterical callers; obtains pertinent information; assists in resolution of the situation; transfers callers and/or relays messages; monitors medical calls; bridges language barriers with non-English speaking callers; communicates with emergency personnel to ensure necessary information is provided and obtained; maintains status of all emergency personnel to ensure location is always known; activates alarm system to notify emergency personnel to respond to emergency situation; logs radio traffic, fire information, and other necessary information; queries information as requested by management; enters, modifies, cancels, clears, and maintains data; processes, maintains, verifies, prepares, and files warrants or other warrant-related documentation; runs, prepares, and/or maintains various clerical documents, including roll call, shift reports, records reports, timesheets, absence reports, callout lists, emails, and active juvenile lists; proofs information (e.g., checks items on pawn shop list for stolen items; checks subjects on jail roster for those with active warrants); performs general office duties; and carries out special projects.

• High School Diploma or GED
• Associate Degree preferred but not required
• Valid Driver's License