Public Safety Admin Specialist II - Front Desk & Property

King County; Seattle (WA); On-site; USD 52,000 - 78,000; Full time

Job summary

King County's Sheriff’s Office, Property Management Unit (PMU), seeks an Administrative Specialist II to provide administrative and clerical support at the PMU warehouse, serving as the main front-office contact for the public and staff.

The role involves handling customer inquiries, scheduling court-ordered gun surrenders and property releases, drafting documents, processing mail, scanning case files, managing databases, and coordinating supply orders, while upholding confidentiality and

Qualifications

• Two years front-facing customer service experience.
• Experience answering telephone lines and facilitating call resolutions.
• Knowledge of King County Sheriff's Office policies and procedures.
• Background check and polygraph may be required.
• Ability to write clearly and manage documentation.

Responsibilities

• Serve as the front office representative at PMU and greet the public at the access window.
• Provide customer service over the telephone, in writing and in person on technical or sensitive matters.
• De-escalate high-stress situations using active listening and empathy.
• Schedule court-ordered gun surrenders and property releases.
• Draft documents, prepare paperwork, and organize files.
• Scan and upload case files and manage databases.
• Procure and track supplies, and support records requests.

Skills

Customer service

Communication

Conflict resolution

Multitasking

Data entry

Documentation

Scheduling

Office software

Tools

Word

Excel

Outlook

Database applications

Job description

King County's Sheriff’s Office, Property Management Unit (PMU), seeks an Administrative Specialist II to provide administrative and clerical support at the PMU warehouse, serving as the main front-office contact for the public and staff.

The role involves handling customer inquiries, scheduling court-ordered gun surrenders and property releases, drafting documents, processing mail, scanning case files, managing databases, and coordinating supply orders, while upholding confidentiality and