Public Safety 911 Dispatcher

City of Broken Arrow; Broken Arrow (OK); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Employee discounts

Job summary

The City of Broken Arrow is seeking a Police/Fire/EMS Telecommunicator to answer calls, dispatch responders, and provide vital scene safety guidance. This role requires strong communication, data entry, and resource coordination to support city services.

Applicants should have a High School Diploma or GED, plus related experience and APCO certifications where possible. A safety-sensitive position with drug testing applies per city policy.

Qualifications

• High School Diploma or GED required; or equivalent combination of education and experience.
• Possession of APCO Basic Telecommunicator Certification and APCO Public Safety Telecommunicator Certification preferred.
• EMD, EFD, CPR, OLETS and FEMA NIMS training preferred.
• Knowledge of triage first aid, TRACIS, mapping, and CAD systems is beneficial.

Responsibilities

• Answers emergency and non-emergency calls and dispatches police, fire, and EMS.
• Transports calls to appropriate units and provides scene safety instructions.
• Maintains control of field resources and monitors alarms and surveillance.
• Enters reports, checks records, and provides information to responders.
• Operates and updates NCIC files and state/federal reporting data.
• Participates in training seminars and skills tests.
• Performs other duties as assigned.

Education

High School Diploma or GED

1–2 years related experience

APCO Basic Telecommunicator Certification

APCO Public Safety Telecommunicator Certification

EMD Certification

EFD Certification

CPR Certification

OLETS Certification

FEMA National Incident Management System training

Tools

Harris Radios

CAD

Sentinel 911

TRACIS

Vantage Point Mapping

AXIS camera stations

Swift 911

Incident Command

Job description

The City of Broken Arrow is seeking a Police/Fire/EMS Telecommunicator to answer calls, dispatch responders, and provide vital scene safety guidance. This role requires strong communication, data entry, and resource coordination to support city services.

Applicants should have a High School Diploma or GED, plus related experience and APCO certifications where possible. A safety-sensitive position with drug testing applies per city policy.