Public Records Specialist II

City of Boise; Boise (ID); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Zero-cost medical coverage

PERSI retirement

10 holidays per year

Parental leave

Tuition reimbursement and bus pass

Job summary

The City of Boise’s Planning and Development Services (PDS) Department seeks a detail-oriented Records and Information Technician II to manage and provide access to department records. You will process public records requests, research information, and maintain digital and physical records while guiding customers through available resources.

The role emphasizes accuracy, organization and collaboration, with a focus on serving both the public and City staff.

Qualifications

• High school diploma or equivalent required.
• Two years of progressively responsible records management experience.
• Strong customer service and teamwork skills; ability to learn new systems.
• Ability to research, retrieve and organize information for public records requests.

Responsibilities

• Provide access to department records and handle public records requests.
• Research and retrieve information; maintain digital and physical records.
• Instruct and assist customers navigating PDS resources.
• Serve as first point of contact for public records requests and coordinate with staff.
• Catalog, scan, index and ensure imaging accuracy of documents.
• Support staff and provide training as needed.

Skills

Customer service

Communication

Teamwork

Detail-oriented

Record management

Learning new systems

Education

High school diploma or equivalent

Tools

OnBase/Hyland imaging software

Accela Advantage

MS Office Suite

Adobe Acrobat Pro

Job description

The City of Boise’s Planning and Development Services (PDS) Department seeks a detail-oriented Records and Information Technician II to manage and provide access to department records. You will process public records requests, research information, and maintain digital and physical records while guiding customers through available resources.

The role emphasizes accuracy, organization and collaboration, with a focus on serving both the public and City staff.