Records and Information Technician II

City of Boise; Boise (ID); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Zero-cost medical coverage

PERSI retirement

10 holidays per year

Parental leave

Tuition reimbursement and bus pass

Job summary

The City of Boise’s Planning and Development Services (PDS) Department seeks a detail-oriented Records and Information Technician II to manage and provide access to department records. You will process public records requests, research information, and maintain digital and physical records while guiding customers through available resources.

The role emphasizes accuracy, organization and collaboration, with a focus on serving both the public and City staff.

Qualifications

• High school diploma or equivalent required.
• Two years of progressively responsible records management experience.
• Strong customer service and teamwork skills; ability to learn new systems.
• Ability to research, retrieve and organize information for public records requests.

Responsibilities

• Provide access to department records and handle public records requests.
• Research and retrieve information; maintain digital and physical records.
• Instruct and assist customers navigating PDS resources.
• Serve as first point of contact for public records requests and coordinate with staff.
• Catalog, scan, index and ensure imaging accuracy of documents.
• Support staff and provide training as needed.

Skills

Customer service

Communication

Teamwork

Detail-oriented

Record management

Learning new systems

Education

High school diploma or equivalent

Tools

OnBase/Hyland imaging software

Accela Advantage

MS Office Suite

Adobe Acrobat Pro

Job description

The City of Boise’s Planning and Development Services (PDS) Department is looking for a detail-oriented, service-minded Records and Information Technician II to help manage and provide access to important department records and information. This role serves as a key resource for both the public and City staff, processing public records requests, researching and retrieving information, maintaining digital and physical records, and helping customers navigate available resources.

The ideal candidate is organized, dependable and comfortable balancing detailed records work with frequent customer interaction. Records management or document imaging experience is valuable, but equally important are strong customer service, communication and teamwork skills and the ability to learn new systems and processes. This is a great opportunity for someone who enjoys helping others, working collaboratively and keeping information accurate, organized and accessible.

To ensure internal equity and alignment with the approved budget for this position, offers are made within the posted hiring range. Although the hiring range is fixed, employees receive an exceptional benefits and total rewards package that enhances the overall value of employment with the City of Boise.

Required Knowledge, Experience, And Training

• High school diploma or equivalent
• Two years of progressively responsible records management experience.

Licensing And Other Requirements

• Valid state-issued driver's license.

Special Requirements

Applicants must be able to pass:

• City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation
• Driving Record Check

Why the City of Boise?

The benefits are real and among the best in the Treasure Valley:

• Zero-cost premium medical coverage for you and your family (an estimated $10,000 - 20,000 value)
• PERSI retirement (11.96% Employer Contribution) plus employer-matched 401(k)/457b
• 10 hours vacation/month (grows with tenure), 12 paid holidays, and 8 hours sick leave/month
• 10 weeks paid parental leave
• $500 annual wellbeing incentive
• Tuition reimbursement and free local bus pass
• Basic life and long-term disability insurance at no cost

Disclaimer: This job posting may close earlier than the listed closing date. If this occurs, a minimum of 24 hours’ notice will be provided prior to closing.

Applications received for this recruitment may be used to fill similar vacancies within the City of Boise as they occur.

Handles moderately complex issues and problems and refers more complex issues to higher-level staff. Is capable of performing all duties of a Records and Information Technician I and may provide team support and training, as needed.

Provides first point-of-contact support for public records requests. Monitors, reviews and analyzes public information requests and processes them according to the Idaho Public Records Act. Coordinates with the city clerk and legal staff on complex requests. Conducts special projects as required.

Catalogs, scans and indexes all types of departmental documents. Performs quality checks and indexing of files and ensures they are imaged and indexed correctly into the city’s document imaging system.

Instructs the general public on the use of PDS Online website and other research tools. Provides support to the department to ensure staff is able to locate and utilize cataloged information. Provides customer service to citizens visiting City Hall looking for records. Works with other city departments to determine the location of records.

Maintains all PDS records including paper documents, digital information and microfiche databases. Works within the records management operations, including facilitating the retrieval, filing and storage of information.

Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.

Additional Required Knowledge, Experience, And Training

Knowledge of:

• Records management theories and principles
• Legal requirements and techniques
• Retention scheduling, archiving, storage, public access and destruction
• Current trends in information technology pertaining to security, retention and destruction of various forms of physical or electronic records
• Research and writing techniques
• Computer usage including related software.

Ability to:

• Analyze record keeping systems and identify issues and area of improvement
• Take and transcribe dictation and/or type accurately at a speed necessary to meet the requirements of the position
• Resolve customer or citizen complaints in accordance with established policies and regulations
• Determine data requirements to organize and compile information from various sources into concise reporting format
• Communicate effectively in the English language at a level necessary for efficient job performance
• Perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without a reasonable accommodation.

Preferred Knowledge, Experience, And Training

Three years experience in document imaging and administrative support, preferably in a public agency or governmental setting.

Knowledge of:

• Governmental records retention and public information laws and regulations
• OnBase/Hyland imaging software, Accela Advantage software, microfiche machines, MS Office Suite and Adobe Acrobat Pro.
• Operation and use of electronic imaging systems
• Basic research and analysis principles and practices
• Public records requirements and local, state and federal record keeping laws, rules and regulations.

Ability to:

• Recommend, develop and document processes.

Physical Efforts

While performing the duties of this job the employee is occasionally lifting/carrying up to 20 pounds. Also, the employee is rarely pushing/pulling up to 50 pounds. Work includes sensory ability to talk, hear and touch. Work in this position also includes close vision, distance vision, peripheral vision and depth perception. Employees will sit, stand, walk, reach and grasp. Position requires hand/finger dexterity. Additional physical efforts include: need to be able to stand and/or scan for extended periods of time.

Working Environment

The work environment will include inside conditions, areas of dust, odors, mist and gases or other airborne matter. Employees will also drive a vehicle as part of this position.