Public Records Researcher

HireRight; Nashville (TN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

401K

Job summary

HireRight is recruiting for a Nashville-based role focused on delivering best-in-class background screening, including credit, criminal and database checks. You will conduct verification via telephone and electronic processes, adhering to policies and timelines while supporting hiring decisions.

The position starts onsite at our Nashville office and may transition to a hybrid schedule after training. A customer-service background and strong English communication are preferred.

Qualifications

• Experience in customer-facing roles is preferred.
• Strong written and verbal communication in English.
• Comfort using Microsoft Office and email professionally.

Responsibilities

• Carry out background checks in line with guidelines and standards.
• Research and verify facts provided by candidates to support timely hiring decisions.
• Process background reports and maintain accurate records of actions taken.
• Communicate with candidates to obtain missing information and clarify details.
• Collaborate with teams to keep clients informed of issues during screening.
• Support training and mentoring of new team members as needed.

Skills

Customer service

Communication

English fluency

Education

High school diploma or GED

Tools

Microsoft Office

Job description

About HireRight

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, Tennessee, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

Overview

Responsible for delivering a best-in-class customer and candidate experience by conducting credit, criminal, and database background checks in accordance with qualitative and quantitative performance standards. Utilizes telephone and electronic verification processes professionally and efficiently while adhering to company policies and procedures to support timely candidate hiring decisions.

This position is for our Nashville office location. It will start onsite and may transition to hybrid after the training period.

Responsibilities

• Ensure that duties are carried out professionally and in line with the priority to help Candidates get hired


• Quickly and effectively research and verify facts provided by Candidates to ensure the screening process is completed in a timely manner


• Process background reports according to current reporting guidelines and standards


• Maintain in-depth working knowledge of all current guidelines


• Complete escalated/rejected requests requiring further investigation


• Ensure accurate and prompt turnaround on all reports


• Enter achieved information and input thorough and accurate notes. Maintain accurate and up to date records of actions taken


• Provide timely follow-up and follow through on all requests, reports, and escalations


• Communicate with Candidates, with tact and diplomacy, to obtain missing information or to clarify details as quickly as possible


• Collaborate with other teams to keep Clients informed of issues throughout the screening process


• Maintain a \"Continuous Improvement\" state of mind and helps to suggest and implement changes


• Be open to cross training in other functions outside of immediate scope of responsibility


• Ensure all actions comply with all applicable Data Protection legislations


• Assist team members and works as part of the team to ensure customers’ expectations are met


• May assist with mentoring, training, and coaching of new team members within immediate team


• May assist in ad hoc projects as and when required


• Track and report issues with our business partners


• (PR) Contact courts other government agencies or Vendors to complete verification of assigned record


• (PR) Consistently acquire new or updated knowledge of jurisdictional processes in order to become proficient in assigned work

Qualifications

Education:

• High school diploma or GED required, College Degree prefered

Preferred Experience:

• Computer literate with specific experience of using Microsoft Office and email proficiently;


• Confident with telephone communications, including chasing for information whilst maintaining good clients/candidates relations but robustly to be able to close tasks off


• Previous customer service experience preferred


• Ability to communicate written and verbally in English with fluency and in a polite way

What do we offer

In exchange for your expertise, HireRight offers an excellent employee benefit package which includes:

• Medical


• Dental


• Vision


• Paid Life/AD&D Insurance


• Voluntary Life Insurance


• Short- & Long-Term Disability


• Flexible Spending Accounts


• 401K


• Generous Vacation and Sick Program


• 10 Paid Holidays


• Education Assistance Program


• Business Casual Attire


• Generous Referral Program


• Employee Discounts and Rewards


• And much more!

All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.

HireRight, LLC is an Equal Opportunity Employer

Minorities / Females / Veterans / Disabilities