Public Records & Customer Service Specialist I–II

Abilene Zoological Gardens; Abilene (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Abilene Police Department is seeking a Customer Service Representative I to perform clerical, secretarial, administrative, and bookkeeping duties with significant public contact.

You will handle open records inquiries, process payments, transcribe narratives, and manage case reports across departments in a fast-paced environment. A high school diploma is required; data entry and transcription experience are preferred.

Qualifications

• Requires a high school diploma or GED.
• Experience in data entry and transcription is preferred.
• Strong customer service and communication skills are essential.

Responsibilities

• Communicate with customers by phone, mail, email, and in-person to provide assistance regarding open records inquiries and case management.
• Process payments and issue receipts for cash, credit card, check, and money orders.
• Use Records Management System to process, review, and sell reports for accuracy and data.

Skills

Customer service

Data entry

Transcription

Typing 40 wpm

Communication

Education

High school diploma or GED

Tools

Law Enforcement Records Management System

Dictation software

MS Word/Excel

Job description

Abilene Police Department is seeking a Customer Service Representative I to perform clerical, secretarial, administrative, and bookkeeping duties with significant public contact.

You will handle open records inquiries, process payments, transcribe narratives, and manage case reports across departments in a fast-paced environment. A high school diploma is required; data entry and transcription experience are preferred.