Police Records Technician

City of Round Rock; Round Rock (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

City of Round Rock Police Department seeks a Records Technician to perform a broad range of office support duties, including reviewing and processing law enforcement documents, data entry, and maintaining records. The role involves handling public requests, fee collection, and case follow-ups.

The position requires a high school diploma and at least one year of customer service experience; overtime may be required. The posted pay range is a starting salary based on experience.

Qualifications

• Approves offense and arrest reports per statutes, policies, and NIBRS.
• Maintains crash report submissions under Texas Transportation Code and TDOT.
• Uses LiveScan to collect fingerprints per TX DPS standards.
• Reviews Desk Officer Online Reporting system and enters Class C citations.
• Processes solicitor permit applications and performs criminal history checks.
• Releases information on intergovernmental requests per law.
• Handles court ordered expunctions and juvenile record sealing.
• Assists with Public Information Act requests.
• Supports CID with projects and reports.
• Provides walk-in customer service, issues copies, collects fees.

Responsibilities

• Approves information, offense and arrest reports in accordance with relevant statutory guidelines, internal policies and the FBI's National Incident Based Reporting System (NIBRS).
• Ensures crash reports adhere to the rules and regulations defined by the Texas Transportation Code, makes appropriate submissions to the Texas Department of Transportation and City staff, and maintains internal statistics which are then utilized for targeted police prevention strategies.
• Using LiveScan technology, collects fingerprint impressions for the general public, in accordance with the Texas Department of Public Safety standards.
• Oversees the intake process for offenses reported through the Desk Officer Online Reporting System, to include report review, case follow up, correspondence with victims, and report approvals. Enters Class C citations into the database.
• Processes solicitor permit applications by accepting fees, performing criminal history checks, and entering into database.
• Responds to intergovernmental requests for information, applies applicable statutory considerations and releases information accordingly.
• Responds to court ordered expunctions, sealing of juvenile records and orders of non-disclosure. Works with Williamson County Juvenile Probation Officer regarding case records for juvenile offenders, case clearances and sealing of juvenile records.
• Assists with the processing of Public Information Requests in accordance with the Texas Public Information Act.
• Assists the Criminal Investigations Division (CID) with projects, assignments and reports when needed.
• Provides customer service to walk-in customers by issuing copies of incident, accident, arrest, and offense reports. Collects fees and provides receipts for monies received and prepares daily cash reports. Answers and directs telephone calls to appropriate personnel.

Skills

Customer service

Data entry

Records management

Attention to detail

Education

High school diploma or equivalent

Job description

Under the general supervision of the Supervisor - Records, the Police Records Technician performs a wide range of office support functions to include creating, reviewing and processing law enforcement documents and records, identifying, correcting errors and omissions on documents received from staff and/or the public, performing data entry and maintaining records.

Posted pay range is the starting salary. Pay rate offered is based on experience.

• Approves information, offense and arrest reports in accordance with relevant statutory guidelines, internal policies and the FBI's National Incident Based Reporting System (NIBRS).
• Ensures crash reports adhere to the rules and regulations defined by the Texas Transportation Code, makes appropriate submissions to the Texas Department of Transportation and City staff, and maintains internal statistics which are then utilized for targeted police prevention strategies.
• Using LiveScan technology, collects fingerprint impressions for the general public, in accordance with the Texas Department of Public Safety standards.
• Oversees the intake process for offenses reported through the Desk Officer Online Reporting System, to include report review, case follow up, correspondence with victims, and report approvals. Enters Class C citations into the database.
• Processes solicitor permit applications by accepting fees, performing criminal history checks, and entering into database.
• Responds to intergovernmental requests for information, applies applicable statutory considerations and releases information accordingly.
• Responds to court ordered expunctions, sealing of juvenile records and orders of non-disclosure. Works with Williamson County Juvenile Probation Officer regarding case records for juvenile offenders, case clearances and sealing of juvenile records.
• Assists with the processing of Public Information Requests in accordance with the Texas Public Information Act.
• Assists the Criminal Investigations Division (CID) with projects, assignments and reports when needed.
• Provides customer service to walk-in customers by issuing copies of incident, accident, arrest, and offense reports. Collects fees and provides receipts for monies received and prepares daily cash reports. Answers and directs telephone calls to appropriate personnel.

• High school diploma or equivalent.
• One (1) year of customer service experience working with the public. Verifiable volunteer experience may be considered in lieu of actual work experience.
• One year of the indicated experience may be substituted for one year (30 semester hours) of additional higher education.

• Class C Driver's License.
• May be required to obtain a Texas Notary License, National Crime Information Center and Texas Crime Information Center Certifications.
• May be required to work overtime.