Public Records & Appeals Specialist

Golden Gate Regional Center (GGRC); San Francisco (CA); On-site; USD 63,000 - 76,000; Full time

Benefits offered by this job

Medical and Dental benefits

403(b) retirement plan with employer**

Generous time off

Job summary

Golden Gate Regional Center (GGRC) is seeking a Compliance and Records Administrator to manage CPRA requests, privacy compliance, and appeals support. The role oversees policies, redaction logs, and coordination across departments to ensure timely responses while maintaining HIPAA safeguards and California privacy standards.

The position requires handling confidential information, travel within SF/PM Marin counties, and collaboration with legal and leadership to improve program effectiveness.

Qualifications

• Bachelor's degree in public policy, public administration, political science, or related field; master's preferred
• Minimum five years of progressively responsible administrative or analytical experience in program management, policy analysis, or compliance
• Experience responding to CPRA or equivalent public records legislation preferred
• Familiarity with government operations, transparency laws, and compliance requirements
• Experience working with legal or compliance departments preferred
• Experience in the regional center system is a plus

Responsibilities

• Serve as the main point of contact for all public records requests
• Track, analyze, and respond to requests in compliance with CPRA, legal requirements, and internal policies
• Coordinate with departments to access and compile electronic and physical records
• Redact records and maintain logs of redactions and exemptions
• Manage high-volume requests professionally and in a timely manner
• Develop, implement, and update policies and procedures related to records management and transparency compliance
• Ensure alignment with federal, state, and local requirements
• Maintain HIPAA policies and provide HIPAA security training to workforce members
• Coordinate appeals and provide cross-functional support as needed
• Maintain confidential client information in compliance with HIPAA and the Lanterman Act

Skills

Self direction

Analytical thinking

Policy development

Discretion

Project management

Time management

Attention to detail

Collaboration

Initiative

Education

Bachelor's degree in public policy, public administration, political science, or related field

Master's degree preferred

Records Manager Certification desired

Tools

MS Word

MS Excel

MS PowerPoint

MS Outlook

Internal records system

Job description

Golden Gate Regional Center (GGRC) is seeking a Compliance and Records Administrator to manage CPRA requests, privacy compliance, and appeals support. The role oversees policies, redaction logs, and coordination across departments to ensure timely responses while maintaining HIPAA safeguards and California privacy standards.

The position requires handling confidential information, travel within SF/PM Marin counties, and collaboration with legal and leadership to improve program effectiveness.