Public Outreach Specialist - Aviation

Colliers; Los Angeles (CA); On-site; USD 88,000 - 105,000; Full time

Benefits offered by this job

Employer-Provided Healthcare

Paid Time Off

Retirement Planning

Flexible Spending Accounts

Employee Wellness & Support

Career Growth opportunities

Job summary

Ramos CS, now part of Colliers Engineering & Design, seeks a Public Outreach Specialist I to inform travelers, neighbors, businesses, and stakeholders around LAX as part of the ATMP Roadways and Enabling Projects, working onsite at LAX.

You will implement stakeholder engagement plans, handle inquiries, prepare notices, maintain contact databases, and support content creation and events, data tracking, and reports to measure outreach impact across Western U.S. transportation projects.

Qualifications

• Bachelor's degree in Communications, Public Relations, Journalism, Marketing, Public Administration, Planning, Political Science, or related field.
• Certifications in communications or project management desirable.
• Experience in public outreach, public relations, or community engagement.
• Experience supporting public infrastructure or government projects preferred.
• Strong written, verbal, and interpersonal communication.
• Excellent organizational and time management skills.
• Ability to manage multiple assignments in a fast-paced environment.
• Detail-oriented with proofreading and quality control abilities.
• Ability to interact professionally with community members and stakeholders.

Responsibilities

• Assists in implementing stakeholder engagement and communications plans.
• Tracks public inquiries, comments, complaints, and information requests.
• Prepares and distributes traffic advisories, notices, updates, and notifications.
• Maintains stakeholder contact databases and distribution lists.
• Drafts routine correspondence, meeting notices, and outreach materials.
• Assists with PowerPoint presentations, fact sheets, FAQs, and informational materials.
• Coordinates logistics for public outreach events and meetings.
• Supports website updates, CMS content, and social media content preparation.
• Helps with media event preparation and attendee coordination.
• Maintains communication records and outreach activity logs.
• Coordinates meeting schedules, agendas, and summaries.
• Monitors project activities and provides updates to the Public Information Specialist II.
• Assists in preparing reports documenting outreach and engagement metrics.
• Coordinates dissemination of project information to internal and external stakeholders.
• Supports contractors and consultants in communication protocols.
• Assists with field outreach at project sites and community events.

Skills

Public outreach

Written communication

Verbal communication

Interpersonal skills

Organizational skills

Time management

Canva

Adobe Creative Suite

CMS (Drupal)

Benchmark email marketing

PowerPoint

Education

Bachelor's Degree in Communications or related field

Tools

Microsoft Office Suite

Excel

Word

PowerPoint

Teams

Job description

Overview

LAX is in the middle of a major modernization, and every lane closure and detour affects the people who live, work, and travel around it. As Public Outreach Specialist I on the ATMP Roadways and Enabling Projects, you'll keep travelers, neighbors, businesses, and stakeholders informed before change arrives, working onsite at LAX on one of Southern California's most visible infrastructure programs.

Ramos CS, now part of Colliers Engineering & Design, is an engineering, program, and construction management firm providing quality transit, transportation, and infrastructure consulting services on public projects across the Western United States. We focus on mobility-related projects that serve the needs of our communities within the municipal, transit, transportation, airport, and port sectors. With a staff of diversified, licensed professionals, our philosophy stems from the idea that successful project execution starts with people. On a program like ATMP, that means starting with the people who live and work around it, and with the communicator who keeps them informed.

Responsibilities

• Assists in implementing the ATMP Roadways and Enabling Projects stakeholder engagement and communications plans.
• Helps track and address public inquiries, comments, complaints, and requests for information and escalation issues as appropriate.
• Assists in preparing and distributing traffic advisories, construction notices, project updates, and community notifications.
• Maintains stakeholder contact databases and distribution lists.
• Drafts routine correspondence, meeting notices, stakeholder updates, and outreach materials.
• Assists with development of PowerPoint presentations, fact sheets, FAQs, and informational materials.
• Coordinates logistics for public outreach events, open houses, workshops, community meetings, and stakeholder briefings.
• Supports website updates, document uploads, and content management activities.
• Assists with social media content preparation, scheduling, graphics coordination, and monitoring.
• Supports media event preparation, including attendee coordination, logistics, and material distribution.
• Maintains communication records, outreach activity logs, and stakeholder engagement databases.
• Coordinates meeting schedules, agendas, sign-in sheets, and meeting summaries.
• Monitors project activities and community concerns and provides updates to the Public Information Specialist II.
• Assists in preparing reports documenting outreach efforts, stakeholder engagement activities, and communication metrics.
• Coordinates distribution of project information to internal project teams and external stakeholders.
• Supports contractor and consultant teams in implementing approved project communication protocols.
• Assists with field outreach activities at project sites, meetings, and community events.
• Performs other communications and outreach-related duties as assigned.

Qualifications

• Bachelor's Degree in Communications, Public Relations, Journalism, Marketing, Public Administration, Planning, Political Science, or a related field.
• Relevant certifications in communications, public engagement, marketing, or project management are desirable.
• Experience in public outreach, public relations, communications, community engagement, or a related field.
• Experience supporting public infrastructure, transportation, aviation, construction, or government projects preferred.
• Strong written, verbal, and interpersonal communication skills.
• Excellent organizational and time management skills.
• Ability to manage multiple assignments and deadlines in a fast-paced environment.
• Detail-oriented with strong proofreading and quality control abilities.
• Ability to interact professionally with community members, businesses, agencies, elected officials, and project stakeholders.
• Demonstrates excellent customer service and stakeholder relations skills.
• Ability to work effectively in a collaborative team environment.
• Construction project experience preferred.
• Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, and Teams.
• Familiarity with Canva and Adobe Creative Suite.
• Experience working with website content management systems (CMS), including Drupal or similar platforms.
• Familiarity with email marketing platforms such as Benchmark or similar systems.
• Knowledge of social media platforms and content management tools.
• Ability to maintain electronic records, contact databases, and project communication logs.
• Ability to read, write and understand English for purposes of comprehending written job-related communications and verbal instructions and interactions.

Compensation: $88,000 to $105,000 per year (depending on qualifications)

What We Offer

Ramos Consulting Services, now a part of Colliers Engineering & Design, offers competitive benefits that support our employees in their life and career. This position is eligible for company benefits including but not limited to:

• Employer-Provided Healthcare: 100% employer-paid medical, dental, and vision insurance for employee base plans. We also provide a 40% employer contribution toward dependent or family coverage plans.
• Paid Time Off: 120 hours of combined PTO and Sick Time annually, in addition to paid holidays.
• Retirement Planning: Participation in a 401(k) retirement plan with a generous company match of 50% on the first 6% of employee contributions.
• Flexible Spending Accounts: Pre-tax FSA/HSA options for medical, dental, and dependent care expenses to help manage out-of-pocket costs.
• Employee Wellness & Support: 100% employer-paid Employee Assistance Program (EAP) providing 24/7 confidential support for work-life balance, financial wellness, and emotional well-being.
• National Resources & Career Growth: As part of the Colliers Engineering & Design national platform, employees have access to expanded technical resources, mentorship, and diverse career development opportunities across the Western United States and beyond.