Public Library Outreach & Tech Specialist

City of Austin; United States; On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid leave

Job summary

The City of Austin's public library system is seeking a Library Associate to support daily library operations, assist patrons with information and technology, and help deliver public programming across branches.

The role requires an Associate degree with relevant experience and a commitment to equitable, inclusive service. The Library Associates work across Milwood, St. John, and Menchaca locations with flexible schedules.

Qualifications

• Associate degree from an accredited college or university, plus one year of related experience.
• Experience may substitute for the education up to two years.

Responsibilities

• Greets and assists customers and staff at service desks.
• Checks materials in and out; pulls holds; shelves materials and assists with technology questions.
• Develops and implements programs and outreach based on community needs and city priorities.
• Responds to inquiries in person, by phone, or online; refers complex questions to librarians and staff as needed.
• Provides administrative support, including scheduling, meetings, and general clerical duties.
• Maintains data, records, and reports; prepares memos and letters; assists with library operations.

Skills

Money handling

Library databases

Equity and inclusion

Laws and compliance

City policies

Customer service

Oral and written communication

Multitasking

Planning and organizing

Computer skills

Education

Associate degree

Tools

Library automation systems

Microsoft Office

Job description

The City of Austin's public library system is seeking a Library Associate to support daily library operations, assist patrons with information and technology, and help deliver public programming across branches.

The role requires an Associate degree with relevant experience and a commitment to equitable, inclusive service. The Library Associates work across Milwood, St. John, and Menchaca locations with flexible schedules.